Operations Analyst - Canada Payment Operations

Bank of America View all jobs

  • Toronto, ON
  • Permanent
  • Full-time
  • 19 hours ago
Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job DescriptionCanada Payment Operations supports a variety of Global Payment solutions including Payment processing, Cheque Clearing and Deposit services, Commercial Card processing, FX Operations, Investigations, Client Account Management, Nostro Reconcilation and branch support functions servicing our large Corporate, Commercial, and Business Banking clients.This is a rotational role within Canada Payment Operations where the successful candidate will learn and be trained to support functions across multiple teams. The Operations Analyst will be required to execute tasks and functions assigned to the highest standards to support the day-to-day operational business objectives, serve our corporate clients and manage risks appropriately. Candidate must be flexible to shift rotation and will be required to work in other areas within the Canada Operations teams.ResponsibilitiesProduction support activities including data entry and verification functions. Support Continuous Link Settlement (CLS) process during the processing windowMonthly input of capacity metrics for reportingLiaise with other departments as applicable to support day to day functionsEnsure all monthly status logs are updated and accurate.Execute other control related duties/functions as assigned to departmentActively support efforts that strive for continued Operational Excellence within the organizationSupport end user and performance acceptance testing as applicableRepair, verify/authorize and release electronic payments on both Global Bulk Payment System & GBS- Global banking SystemRepair, verify/authorize and release Corbank fee on Global Investigation (GIN)Process manual payments/ accounting entriesProcess Electronic Funds Transfer (EFT) filesMonitoring daily workflow within the team, making adjustments as necessaryReview and respond to investigations for same day wires and other queries ensuring timelines and client expectations are metMonitor payment queues to ensure all items are processed timely and cleared by end of processing dayDrive process improvements to increase efficiency and timeliness metricsProcess Exotic Currency paymentsMaintain records per retention policyHandle other payment process-related duties/functions as assigned including Data Entry into various systems supportedQualificationsThree to five years of experience within Operations environment with a financial institutionPost-secondary education or equivalent experience
5 yearsKnowledge of payment processes and Canadian clearing systems/rules an assetAbility to execute tasks assigned with exceptional quality and accuracyProficiency with Excel, Word, and keyboarding skills; knowledge of Visio would be an assetExcellent communication and problem-solving skillsDemonstrated initiative and the ability to work with minimal supervisionAbility to write procedures and desktop job aidsAbility to multi-task and identify root cause of payment failures or errorsStrong accounting skillsTeam player with strong people and customer service skillsExperience working on projects and initiatives, supporting requirement discussions, testing preparation & execution and deployment activitiesAbility to meet established deadlines in a fast-paced environmentWillingness to learn and take on new tasks, as requiredAvailability to work shifts, statutory holidays, and weekends, as requiredAdditional QualificationsStrives to bring new thoughts and ideas to teams to drive innovation and unique solutions.Excels in working among divers viewpoints to determine the best path forward.Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner.Commitment to challenging the status quo and promoting positive change.participate in and drive collaborative efforts to advance tools, technology, and way of working to better serve an evolving client base.believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.What Bank of America OffersBank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.Bank of America is an Equal Opportunity Employer.Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.Shift:Hours Per Week: 37.5

Bank of America