Good Courier Operations Supervisor
Goodfood Market
- Calgary, AB
- Permanent
- Full-time
- Perform routing activity for Calgary and Edmonton Markets
- Plan and schedule delivery partner capacity to ensure routes/GC deliveries are covered
- Implement/Execute Initiatives to Drive KPI Outcomes i.e Cost per order and Quality
- Ensure capacity development pipeline for Delivery service partners
- Process daily order data into delivery routes, and coordinate driver arrivals with Goodfood’s Fulfillment team to ensure deliveries are complete by the required deadline;
- Ensure the timely and accurate transfer of physical orders to delivery partners from our distribution hub in coordination with the fulfillment team ;
- Enforce the adherence of standard operating procedures (before, during and after delivery) and provide coaching to delivery partners;
- Escalate operational and distribution exceptions to the Operations Lead so that Goodfood always has the opportunity to fulfill our delivery promise;
- Train and oversee an all-star team of associates, by managing their schedules, holding weekly team meetings and assessing individual performance.
- Detail-oriented – You possess strong organizational skills and consistently demonstrate a methodical approach to all your work
- A confident communicator – You are comfortable providing fearless feedback to your team members and holding them accountable to KPIs and results
- Leadership – You have the ability to motivate others and lead by example
- Self-starter – You take the initiative to see gaps and opportunities for improvement
- College or university with a degree in Business, Operations, Supply Chain, or other relevant area of study (an asset);
- 1-2 years of prior experience in a similar role;
- Strong communication skills in English (written and oral);
- Leadership, autonomy, initiative, management and planning skills;
- Strong interpersonal skills and team spirit (ability to advise/ lead);
- Comfortable working in a refrigerated environment (0 to 4 degrees);
- Comfortable working in a fast paced and changing environment;
- Tech Savvy (G-Suite/Excel/Pivots/CSVs).
- Offsetting box delivery emissions
- Using packaging made of recycled materials
- Ensuring all packaging is fully recyclable and compostable by our subscribers
- Providing a meal solution to Canadians that helps reduce the amount of food waste at home and through Goodfood supply chain
- Taking action to reduce our carbon footprint
- Be hungry from improvement to keep being “Good-er”
- Competitive Group Insurance
- Personal Days
- Annual Bonus Program & GRSP
- Annual Fitness Credit
- Perk Programs
- Goodfood Product Discount