About UsOur P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.Who we areAre you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!Position DetailsWhat you will do:
Investigate, evaluate, negotiate towing and storage payouts on PD Claims while adhering to the established by-laws
Manage a pending of Pay Into Court files, as they arise
Act as liaison between Members, shops, tow operators, pounds, legal and salvage vendors to ensure TSU adherence
Responsible for ensuring that all Total Loss vehicles are moved to salvage, ensuring plates/personals removed, as well as vehicle released
Responsible for the repatriation of Stolen and Recovered vehicle processing either local or overseas
Collaborate effectively with peers/other departments
Remain up to date on industry trends and by laws
Perform other tasks and duties as assigned by the Manager
Who you are:
Completion of Post-secondary education
1-5 years prior claims handling experience coupled with 2-3 years customer service experience
Strong knowledge of relevant and current towing equipment, and towing and storage by-laws
Familiar with Small Claims Court practices/procedures and Pay Into Court, and cheque certification process
Excellent communication skills both written and oral
Demonstrated negotiation and conflict resolution skills
Superior customer service and interpersonal skills
#LI-Hybrid#LI-SS1Our CommitmentWe are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
