SAP CRM AO Techno Functional Analyst

Toronto, ON
$80.00 per hour
Contract
Full-time

23 hours ago

SAP CRM & Account Origination (AO) Techno-Functional AnalystLocation: Remote (Canada)
Employment Type: Contract
Rate: 80/hr incOverviewWe are seeking an experienced SAP CRM & AO Techno-Functional Analyst to act as the key liaison between business stakeholders and technical teams. This role focuses on driving business value through optimized processes and ensuring SAP CRM and Account Origination (AO) configurations align with strategic objectives.The successful candidate will lead the functional lifecycle from requirements gathering through to user acceptance, delivering high-quality solutions across both configuration and custom development.Key Responsibilities

Act as the primary bridge between business stakeholders and technical teams
Gather, analyze, and translate business requirements into functional solutions
Lead configuration and customization of SAP CRM modules:

Sales
Service
Marketing
Case Management
Call Center
Work with the CRM One Order Framework and financial domain processes
Support system integrations (e.g., SAP CRM with Salesforce and other platforms)
Develop functional and technical documentation, including design specs and user guides
Support testing cycles (SIT, UAT) and troubleshoot system issues
Provide ongoing application support and enhancements

Core Skills & Experience

Strong expertise in SAP CRM modules (Sales, Service, Marketing)
Deep understanding of CRM One Order Framework
Proven experience in techno-functional roles (configuration + development collaboration)
Strong communication skills with the ability to translate technical concepts to business users
Experience with end-to-end solution delivery and lifecycle management

Preferred Skills

Knowledge of lending products:

HELOC
Mortgages
Retail lending processes
Experience with Account Origination (AO) workflows:

Account opening
Credit eligibility
Disbursement processes
Familiarity with:

S/4HANA migrations
SAP HANA data models
SAP BTP
Experience in banking or financial services environments

Project Scope

Support sustainment initiatives for loans and deposits product teams
Contribute to the Mortgage Broker Origination system
Support FATCA Phase III project initiatives

Compensation

80/hr inc

Vacancy StatusThis posting is for an existing contract position that is currently available to be filled.Use of Artificial IntelligenceNo artificial intelligence (AI) is used in the screening, assessment, or selection of candidates. All applications are reviewed by our recruitment team.Equal OpportunityemergiTEL is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background.

emergiTEL

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