Night Auditor | Aloft Montreal Airport
Silver Hotel Group
- Montreal, QC
- Permanent
- Full-time
- Work with like-minded team members who are passionate about their work and keep things fun, every day!
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
- Education Reimbursement for you (and your children!)
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Culture of Recognition Program
- Hotel Stay Discounts
- Provides excellent customer service to all guests;
- Welcomes and greets all guests, and executes check-in and check-out procedures;
- Answers guest inquiries and provide assistance in a professional manner;
- Answers all incoming phone calls and processes new reservations;
- Accurately follows all cash handling procedures;
- Adheres to all department and Company policies and procedures;
- Ensures guest security by proper handling of guest room keys and personal information;
- Administers all night audit functions;
- Balances all revenue and settlement accounts nightly;
- Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures;
- Maintains files and resets the system for the next day of operations;
- Follows up on guest requests and resolves problems promptly;
- Performs any other job-related duties as assigned.
- Passion for customer service, enthusiastic, detail-oriented, computer literate, fast learner;
- Organized and able to work in a fast-paced, multi-tasking environment;
- Proficient in using a computer, good knowledge of excel and basic accounting principles;
- Excellent communications skills, written and oral;
- Works well under pressure in a changing environment;
- Ability to work with minimal supervision;
- OPERA PMS knowledge preferred;
- Able to stand for an 8-hour shift;
- Must be able to work evenings and overnights including weekends and holidays;
- The shift will be 11:00 pm to 7:00 am and must be flexible from 9:00 pm to 9:00 am.