Implementation Engineer II

Ottawa, ON
Permanent
Full-time

1 month ago

Job IDCome Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.We are committed to a candidate selection process and work environment that is inclusive and barrier free. To ensure candidates are assessed in a fair and equitable manner, accommodations will be provided to prospective employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.Envision yourself at Barracuda!Barracuda Networks is seeking an Onboarding Engineer is a technical contributor bringing security software implementation, networking, and configuration expertise to Barracuda’s Customer Success Team. In addition to delivering advanced technical implementations, this individual will act as a technical escalation point within the Customer Success team, mentor peers, troubleshoot complex configurations, and share in developing best-practice technical solutions.What you’ll do:

Deliver implementations and integrations for Barracuda security products.
Lead advanced and technically-focused Professional Services and Onboarding engagements for Barracuda’s security products and solutions.
Support the design and development of scalable experiences that accelerate time-to-value and deliver measurable business outcomes.
Collaborate with Customer Success, Sales, and Product teams to align activities with success metrics and product outcomes.
Perform technical risk assessments, health checks, and ensure smooth handoffs to Customer Success/Support.
Support the development of self-service content and playbooks; oversee and support customers undertaking self-service
Monitor metrics and provide insights to boost velocity, adoption, and satisfaction.
Mentor and cross-train other staff members

What you’ll bring:

5+ years of experience in security software implementation, network architecture, and complex customer deployments; hands-on experience with Barracuda security products is a plus.
Bachelor's degree in Computer Science, Electrical Engineering, Information Technology, or a related field; advanced degree or relevant certifications (e.g., CCNA/CCNP, CISSP, CISM, AWS/Azure/GCP certifications) a plus.
Strong leadership and mentorship skills; ability to supervise and develop junior engineers, and to act as a technical escalation authority.
Deep knowledge of email security (threat detection, phishing, ransomware) and networking fundamentals and security architectures (routing, switching, VPNs, firewalls, TLS, IAM, zero-trust, etc.).
Experience with command line as well as log review and analysis to pinpoint issues
Excellent written and verbal communication; comfortable presenting to executives and technical stakeholders.
Proven ability to translate product features into business outcomes; strong communication skills.
KPI literacy (time-to-value, adoption, CSAT/NPS); content/playbook development experience.
Global, cross-functional collaboration.

What you’ll get from usA team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.The anticipated on-target earnings range for this role is [25th to 50th; OTE total for sales]. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws.#LI-Remote

Barracuda Networks

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