Delivery Analyst
CMiC
- Toronto, ON
- Permanent
- Full-time
- Prepare program files for distribution to customers.
- Review questions and reported problems by the customers.
- Test scenarios that replicate client issues and investigate root causes.
- Perform program and/or data fixes.
- Act as point-of-contact for customers.
- Manage customer timeline expectations for resolving their issues.
- Participate in project and team meetings interacting and collaborating with team members as required.
- Prepare standard SVN Hot Fixes, Go live and Custom HF.
- Participate in Patch process.
- College/University Degree - preferably in Computer Science, Electrical/Software Engineering, Math/Physics (Computer Sc. stream), Business Management or equivalent experience.
- Strong attention to detail and excellent analytical problem-solving skills.
- Previous experience with any of the following - Oracle 10g/11g, PL/SQL and SQL,Oracle Forms and/or JDeveloper would be an asset.
- Basic accounting skills, System Development Life cycles (SDLC), Quality Assurance and knowledge of Enterprise Systems.
- Previous technical support experience or customer service experience.
- Excellent written and oral communication skills.
- Previous industry experience with Construction, Professional Services, Information Technology or other firms is preferred.
- Understanding of Payroll systems would also be an asset.
- Competitive benefits Package (including Health & Dental benefits)
- Paid vacation and personal days
- Townhall meetings where all employees are encouraged to participate in open discussions
- Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
- Outdoor lunch space, including picnic tables
- An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
- Health and Wellness focus including virtual yoga classes and wellness webinars
- RRSP Matching Program after 2 years of employment
- Experience in a rapidly growing, socially responsible corporation