Benefits Specialist, North America

• Support the day-to-day administration of employee benefit programs across the U.S. and Canada and wellness programs.
• Assist the Benefits Lead with benefits operations, program implementation, and ongoing program management.
• Process benefit enrollments, life event changes, and terminations within HRIS and vendor systems.
• Respond to employee inquiries regarding benefits eligibility, coverage, and claims issues.
• Maintain accurate benefits records and documentation.
• Support administration of the companies retirement plans, including employee enrollments, contribution changes, and distribution requests.
• Coordinate with plan administrators, recordkeepers, and payroll to ensure accurate contribution processing.
• Assist with annual compliance activities such as nondiscrimination testing, audits, and plan reporting.
• Help educate employees on retirement plan options and enrollment processes.
• Assist in administering employee leave programs.
• Track leave cases and coordinate with third-party administrators as applicable.
• Ensure proper documentation and compliance with federal, state, and provincial regulations.
• Provide guidance to employees and managers regarding leave policies and processes.
• Support new hire onboarding and benefits orientation, including presenting benefits information and assisting employees with enrollment.
• Assist with annual open enrollment, including system preparation, employee communications, and enrollment support.
• Help develop and maintain benefits guides, FAQs, and employee resources.
• Assist with benefits billing reconciliation and invoicing to ensure accurate vendor payments.
• Maintain vendor relationships and support issue resolution with insurance carriers and third-party administrators
• Generate benefits reports and assist with data audits to ensure accuracy across HRIS, payroll, and vendor systems.
• Support regulatory filings and compliance requirements (e.g., ACA reporting, retirement plan compliance).

• 3+ years of experience in Benefits administration.
• Experience working with HRIS and benefits administration platforms.
• Strong attention to detail and organizational skills.
• Excellent communication and employee support skills.
• Experience supporting both U.S. and Canadian benefits programs.
• Knowledge of FMLA, ERISA, ACA, and Canadian benefits regulations.
• Experience with open enrollment administration - would be an asset.

• Ability to manage high-volume, deadline-driven work.
• Comfort operating in a matrixed HR model.
• Strong MS Office skills
• Intermediate level Excel and demonstrated ability with data sorting and formatting, pivot tables and vlookup/xlookup.
• High degree of accuracy
• Discretion and integrity in handling sensitive data.
• Benefits operations expertise
• Retirement plan administration
• Vendor management
• Compliance awareness
• Cross-border benefits coordination (U.S. & Canada)

• Bachelor's Degree in Human Resources, Business Administration, or related field (or equivalent experience)

• Hybrid work arrangement of WFH & In Office requirements.
• Regular collaboration with with team members, regionally (Canada and U.S.).
• Peak workload during open enrollment cycles.
• High degree of data confidentiality and compliance responsibility.

• Hybrid role with the ability to work remotely from home, balancing remote and office presence.
• Minimal physical exertion; role does not involve manual labor or strenuous physical activity.

Giesecke+Devrient