Experienced Spa Front Desk Sales Associate

Hand & Stone

  • Burlington, ON
  • $17.20-19.50 per hour
  • Permanent
  • Full-time
  • 21 hours ago
Benefits:
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
We are seeking a mature, reliable, and experienced sales professional to join our front desk team. This role is ideal for someone who takes pride in delivering exceptional client experiences, thrives in a fast-paced, multitasking environment, has a natural sales ability and understands the importance of follow-through and accountability. Our service providers depend on a strong, competent front desk team; you keep the spa running smoothly so diligence in your role is required.This is not an entry-level role. Previous experience in sales, customer service, or reception (preferably in a wellness, spa, or fitness setting) is required.About the Role:
As the first and last point of contact for clients, you will be responsible for both creating a welcoming atmosphere and driving business success through membership sales, service upgrades, and operational excellence. This position demands emotional intelligence, precision, and a strong sense of responsibility.What You’ll Do:
  • Greet and check in clients warmly and professionally
  • Confidently sell memberships, upgrades, gift cards, and retail products
  • Handle phone calls, bookings, and schedule adjustments with efficiency and accuracy using zenoti booking software
  • De-escalate concerns, confidently uphold policies, and handle emotional clients with empathy and professionalism
  • Connect with each client you interact with to build rapport and trust and learn how to best be of service to them
  • Multi-task under pressure while maintaining a positive demeanor
  • Follow up with clients to encourage repeat visits and promote current offers
  • Work closely with the spa team to ensure smooth and efficient daily operations
  • Take ownership of any service or operational gaps and resolve them proactively
Who You Are:
  • A proven salesperson, comfortable talking about products and services and closing sales
  • Mature, reliable, and self-directed — you do what needs to be done without being asked
  • Calm and professional under pressure; you thrive when things get busy
  • Highly organized with impeccable attention to detail
  • Tech-savvy, able to quickly learn scheduling software and systems
  • Strong verbal and written communicator
  • Warm, approachable, and team-oriented
  • Flexible and available to work evenings, weekends, and holidays as needed
Qualifications:
  • Minimum 2 years of experience in a sales, customer service, or front desk role
  • Experience in spa, salon, fitness, or hospitality preferred
  • Proven track record of meeting or exceeding sales goals
What We Offer:
  • Hourly wage + commissions on memberships and product sales
  • Staff discounts on services and retail products
  • Flexible scheduling of Full-time hours
  • Health benefits for full-time employees
  • A clean, professional, and supportive work environment
  • Ongoing training and growth opportunities
Apply NowIf you are a high-performing, service-driven professional who wants to be part of a thriving spa environment, we want to hear from you. Please submit your resume and a short cover note explaining why you're a fit for this position.

Hand & Stone