Operations Manager

Executrade

  • Calgary, AB
  • Permanent
  • Full-time
  • 2 months ago
Job DescriptionAbout Our ClientOur client is an innovative and rapidly scaling startup redefining the event services landscape across North America. Operating at the intersection of hospitality and mobile experiences, they specialize in high-end mobile bar truck rentals for private and corporate events. With a strong presence across the U.S. and Canada, they've built a network of licensed operators delivering memorable, on-the-go beverage services to a growing clientele. Rooted in values of creativity, excellence, and partnership, the company is on a mission to elevate how people experience events. As they expand their market footprint, this role presents a unique opportunity to drive strategic impact, lead cross-functional initiatives, and shape the next phase of business growth.Key ResponsibilitiesAs the Operations Manager, you will lead the operational and strategic backbone of the business, ensuring a seamless experience for clients, licensees, and internal teams. Your responsibilities will include:Operational Leadership & Strategy
  • Design and optimize scalable workflows for event execution, licensee coordination, and client communication across multiple locations.
  • Drive strategic growth initiatives by analyzing business performance, refining the operating model, and identifying market expansion opportunities.
Licensee Network Management
  • Oversee relationships with licensed operators across North America, ensuring brand consistency, compliance, and operational excellence.
  • Provide ongoing support and training to licensees, equipping them with tools and resources to succeed.
Marketing & Client Engagement
  • Lead inbound marketing and lead generation strategies to ensure a healthy sales pipeline and consistent client engagement.
  • Serve as the point of contact for high-value clients, ensuring their needs are met and relationships remain strong.
Training & Internal Communications
  • Develop and execute a comprehensive on-boarding and training program for new and existing licensees.
  • Foster clear, transparent communication between the corporate team and external partners to ensure alignment and performance.
Financial Oversight & Technology Optimization
  • Collaborate with finance on pricing models, budgeting, and financial performance tracking.
  • Manage and optimize operational software including CRM platforms, event management tools, and automation systems to enhance productivity and client satisfaction.
QualificationsTo succeed in this role, candidates should demonstrate the following:Education & Experience
  • A degree in business, operations, or a related field is preferred but not mandatory.
  • 7+ years of experience in operations, business development, or a senior leadership role-ideally in event services, hospitality, or franchise/licensing-based environments.
Technical Skills
  • Proficiency in CRM systems, contract/invoicing software, and automation tools.
  • Familiarity with event management platforms and payment processing systems is an asset.
Key Competencies
  • Strong leadership and organizational skills with the ability to scale and improve operational systems.
  • A collaborative mindset with excellent communication and relationship-building abilities.
  • Strategic thinker who can balance day-to-day operations with long-term planning.
Apply TodayQuote Job Reference #78162. Submit your resume directly to Kevin Pedersen via email at . No cover letter, please.About UsExecutrade is one of Western Canada's most comprehensive full-service recruitment firms, with over 50 years of expertise in connecting talented professionals with leading organizations.
We are proud to apply principles of diversity, equity, and inclusion in all our recruitment practices, ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent, fostering workplace cultures that thrive on innovation, collaboration, and respect.In accordance with Canadian immigration laws, priority will be given to Canadian citizens and permanent residents. Learn more: www.cic.gc.caLet me know if you'd like versions of this description optimized for LinkedIn, Indeed, or your careers page.

Executrade