Key Responsibilities● Review and respond to Customer inquiries submitted by email regarding claimsinitiations and general coverage questions.● Providing the best-in-class service experience to all our customers – internal ANDexternal.● Respond to email and phone inquiries from contract holders, dealerships, and repairfacilities.● Build claims in our Claims portal based on the emails submitted. Upload pictures orinvoices and notify adjusters of the actions made.● Prepare claims for review by an Adjuster for Approval.● Provide insight into possible department and product enhancements.● Seek opportunities for process improvements.● Assist in building SOP’s based on process improvements.● Take part in various projects as required by management.● Manage case load for prompt follow ups on Pending Claims.● Stay current on new products.● Liaise with multiple departments for customer and dealer satisfaction.● Any other duties deemed appropriate by the Claims ManagerRequired Qualifications and Skills● Minimum 2 years in a customer service environment, or equivalent experience.● Fluent English spoken and written.● Excellent ability to communicate effectively in written and spoken formats.● Strong attention to detail.● Independent – ability to work within given parameters with minimal oversight frommanagement.● Ability to type at least 25-30 WPM.● Familiarity with web-based programs and Office suite of products.● Strong negotiation skills.● Ability to multitask.● Positive attitude.● Strong collaboration skills.● Able to work from 9 am PST to 5 PM PST.● Completion of Automotive Technician certification course or equivalent experience in theAutomotive field● Strong mechanical knowledge *Preferred.1275 North Service Road, Suite 605Oakville, Ontario L6M 2W2Compensation and Benefits● Remote work● Competitive salary● Ongoing training and development in claims administration and automotive knowledge● Opportunities for growth within a leading Canadian protection program provider● Collaborative, supportive team environment