Customer Service Specialist

• Prepare and submit quotations based on customer’s inquiry and specifications.

• Determine Pricing strategy either alone or in conjunction with Team Leader, Outside Sales partner, and/or Management
• Determine sourcing strategies which align customer needs with internal objectives
• Determine logistical requirements and alternatives and assist as needed with execution
• Prepare and/or provide technical documents in relation to customer application
• Follow up with customers to ensure quote has been received and ask for feedback.
• Process transactions within an assigned customer group or geography with the objective of increasing customer service, sales, and gross profit and within quality standards.

• Utilize ISCO business systems to process transactions to company standard
• Utilize approved Customer Resource Management (CRM) tool in daily activities
• Manage Projects

• Act as primary liaison between Customers, Outside Sales, various support departments at ISCO, and vendors
• Ensure appropriate actions are taken to ensure excellent customer experience
• Manage timely communication by monitoring and utilizing phone, e-mail, text, or other company approved tools
• Provide customer requested information including but not limited to, tracking information, invoice copies, proof of delivery, etc.
• Monitor commitments to customers to ensure changes and or problems are handled proactively
• Communicate with multiple departments internally to facilitate the bid process and provide a comprehensive list of materials for sales
• Compile, track, and interpret data to determine win/loss ratio and identify potential areas of improvement
• Participate in continuous learning opportunities such as trade shows, site visits, webinars, etc.
• Participate in Sales Meetings and continuous learning programs as required
• Assist with general phone coverage as needed
• Ensure compliance with ISCO’s Quality objectives and standards
• Perform all other duties as assigned or requested for the position

• Education: DEP or DEC degree in sales, marketing, construction management, or similar or equivalent related experience
• Experience: 0 to 2 years’ experience in the direct customer selling process & techniques.
• Skills: Position requires knowledge of features, benefits and use/application of broad range of company products and software programs
• Developed sense of organization and time management
• Autonomy and flexibility
• Team spirit and openness
• Excellent communication skills

ISCO