Lead Service Advisor

Velocity Truck Centres View all jobs

Edmonton, AB
$38.00 per hour
Permanent
Full-time

1 month ago

Position: Service Advisor - LeadPosition Type: Full time, PermanentLocation: Edmonton, Alberta.Work schedule: Monday to FridayRate: Up to $38/hr.Position Overview:Supervise a team of 6-8 service advisors. Be the first point of contact, providing exceptional service by assessing vehicle concerns, checking recalls, and keeping customers informed. Handle warranty claims, prepare repair orders, and ensure timely repairs. If you have strong communication skills and a passion for customer service, this role is for you!What we offer:

Attractive Compensation: Competitive Base hourly rate (D.O.E.)
Work-Life Balance: Enjoy our accrued vacation time allotment.
Comprehensive Benefits: Benefit from company-paid extended health coverage, basic life insurance, disability support, and wellness programs.
Financial Security: Plan for the future with employer matching RRSPs
Investment in Growth: Access employer-paid technical training tailored to your needs, ensuring continuous skill enhancement and career advancement.

Essential Functions and Purpose:Principal Responsibilities:

Assist Service Counter staff with customer communication for units in the shop
Build repair estimates and submit to customers to obtain approval
Monitor Uptime Pro for First Communication and Express Assessment completion and Throughput Reason for Miss
Monitor and maintain back-order parts repair order weekly
Monitor and maintain to-return repair orders weekly
Assist Service Technicians as required
Primary support for Mobile technicians
Open and close mobile repair orders
Maintain mobile repair orders in U-drive system
Reconcile mobile department work in progress (WIP) weekly
Update mobile work schedules in Outlook calendar as necessary
Maintenance Plans/Contract Maintenance Agreement functions as follows:
Track of hours and mileage for contact customers monthly
Send reminders to customers for services coming due monthly
Update google doc with repair updates daily
Assist with training of new Service department staff and coaching of existing staff
Service Counter backup for vacation coverage
Participate in the creation, implementation, and practice of processes for Service department functions as part of Elite Support
Perform duties or special projects as assigned

Required Qualifications:

3 years experience as a Service advisor
Experience supervising employees and managing related concerns
Proven technical expertise
Knowledge of trucks and parts
Excellent customer service skills
Excellent communication skills
Excellent problem-solving skills
Strong organizational skills
Excellent time management skills
Able to work in fast-paced environment
Work well with internal and external customers

Who We Are:Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 17 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.Velocity Truck Centres is an equal opportunity employer.#HP01

Velocity Truck Centres

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