ICBC / Customer Service Representative

Victoria, BC
$43,500-58,000 per year
Permanent
Full-time

1 month ago

Job Description:ICBC Customer Service RepresentativeRole Type: Existing vacancyReady to put your Autoplan expertise to work with high-impact commercial clients? Looking for a hands-on role where fleets, collaboration, and growth are part of your everyday? Join Aon's team in Victoria and deliver smart, client-focused Autoplan solutions while growing your career with a supportive, top-tier team!Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.The salary range for this position is $43,500.00 - $58,000.00. The actual salary will vary based on applicant’s education, experience, skills and abilities, as well as internal equity. The salary may also be adjusted based on applicant’s geographic location.Aon also offers you a comprehensive benefits package.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.What the day will look likeJoining a top-tier team, you will help deliver results for our clients. You will provide innovative and effective solutions within our Autoplan Division at Aon in Victoria, BC. The Autoplan Customer Service Representative position involves direct reporting to the Senior Vice President & Assistant Branch Manager.

Analyze client inquiries by providing information on products, services and matching customer needs. Provide and process new/renewal and mid-term changes of registration, license plates, temporary operating permits, transfers, garage policies, floater plates, prorate plates, special coverage policies and cancellations for individual and fleet clients.
Promote, explain and recommend coverage and additional products available.
Maintain excellent working knowledge of ICBC products and guidelines, keeping up to date with changes and new guidelines.
Maintain an established book of Commercial Auto business.
Create documentation, processes, procedures, policies as required.
Support the account management teams with commercial Autoplan inquiries.
Perform other office administration related duties as needed or assigned.

How this opportunity is differentWe strive to collaborate between the Fleet, Commercial, and High Valued Property Departments to offer services between all lines of business. Your work will be hands on and varied. Not only will you be working with the commercial clients on their very interesting fleets, but there are also other commercial activities to help you progress in your insurance training and other office duties. Locally we have a small Fleet team but the support and additional resources of our Vancouver team.Skills and experience that will lead to success

2+ years Autoplan experience.
Knowledge of fleets and garage policies.
Outstanding MS Office skills; including Excel.
Excellent communication and interpersonal skills.
Meticulous attention to detail, refined organizational skills and the ability to multi-task.
Experience with ICBC batching and inventory.
Insurance Brokers Association of British Columbia (IBABC) Level Two (2) License required.

How we support our colleaguesIn addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.#LI-AM32574858

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