Senior Technology Specialist

Telus

  • Vancouver, BC
  • $74,000-112,000 per year
  • Permanent
  • Full-time
  • 2 months ago
DescriptionRemote WorkCurrently this role is 40% in the office (Vancouver) and 60% at home, with additional time spent on client sites as needed.SummaryLaunch projects that make a difference to our customersStep into the future of IT with one of the leading managed service providers in the industry! Join our exciting new division, where we're transforming how businesses approach technology.This project implementation role offers you the chance to be part of a dynamic, rapidly evolving field-working alongside a passionate team committed to innovation, growth, and excellence.The Sr. Technology Specialist is an experienced member of the technical team at TELUS Fully Managed, responsible for providing technical implementation services for clients, which may happen outside of regular business hours.What you'll do:In this role, you'll be at the heart of our project implementation operations, ensuring a smooth and efficient implementation. On a typical week, you will be:
  • Implementing new technologies for our clients according to agreed project scope
  • Managing communication, scheduling and expectation-setting with clients for projects assigned to you
  • Reviewing current IT systems and planning project implementation tasks according to agreed project scope
  • Reviewing client workflows and integrations ahead of implementation, and assessing what types of changes need to occur before project implementation
  • Identifying and troubleshooting problems with implementation and efficiency
  • Developing and applying policies to ensure new IT systems meet user and organizational requirements
  • Promptly escalating any issues or client concerns to the Manager, Information Services
  • Interacting with various teams to coordinate project activities, particularly when there are multiple projects ongoing for the same client
  • Providing guidance and mentorship to more junior staff members
  • Working with the vCIO team in developing client solutions in support of sales proposals, and assisting in project design
The Sr. Technology Specialist is expected to provide these services with a high level of technical competency and independence, demonstrating experience and ability in multiple disciplines within IT. A successful candidate will have a basic understanding of project management practices.QualificationsRequired SkillsThe successful candidate for this position will have 3-5 years of related experience troubleshooting/implementing server environments, a degree or diploma related to IT, and will be skilled in the following areas:Technical - Required
  • Windows Server administration - advanced knowledge
  • Office 365 administration
  • Microsoft Azure administration
  • Microsoft Remote Desktop services
  • Microsoft Active Directory
  • Microsoft Entra ID
  • Network appliances such as routers, switches, and firewalls
  • Windows 11 administration
In addition, you will bring:
  • Attention to detail: both when following complex SOPs and when documenting your work
  • Adaptability: Adjust schedule and priorities in a fast-paced work environment based on client needs
  • Integrity & Professionalism: Provide outstanding customer service with a positive attitude, in person and on the phone
  • Time management: Work calmly under pressure, set priorities, and complete tasks efficiently
  • Independence and teamwork: Ability to work independently with minimal management supervision as well as cooperate within a team environment
  • Professional presence: Maintain a polished, competent, and professional demeanor in all interactions.
  • Organization & Self-Motivation: Stay highly organized, detail-oriented, and proactive in completing tasks, with knowledge of the triple constraints of project management
Great to haves:
  • Windows Server - server implementation/migration
  • Microsoft Azure - implementation/migration
  • Office 365 - implementation/migration
  • HP ProLiant Server hardware
  • Virtualization technologies, such as Hyper-V
  • SonicWall firewalls
  • Knowledge of project management practices
  • Labtech, or other RMM (Remote Monitoring and Management) system
  • ConnectWise, or other PSA (Professional Services Automation) system
We thank all applicants for their interest. Note that only applicants who have been short-listed will be contacted for an interview.Salary Range: $74,000-$112,000Performance Bonus or Sales Incentive Plan: 12%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:
  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Technology SolutionsWe’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.We are honoured to be recognized5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.1
Million active users logging into My TELUS per month (consumer mobility).AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Telus