Clinical Applications Specialist

• Manage onsite trainings within a given territory by independently contacting customers, scheduling appointments, making travel arrangements and addressing customer inquiries.
• Install equipment in medical offices, including removal from containers and performing full installation and applications training.
• Represent ZEISS in a professional and courteous manner. Initiate data transfer from old to new equipment.
• Collaborating with sales teams to understand customer requirements and recommend appropriate solutions. Similarly, post-sales understand Zeiss devices/software usage and its application. Whenever required, share best practices.
• Developing and maintaining strong relationships with key stakeholders, including clinicians, IT staff, and administrators.
• Providing feedback to the reporting Manager based on user experiences and needs.
• Participating in the development of training materials and resources.
• Ensuring compliance with regulatory requirements and standards related to clinical applications.
• Communicate regularly with CAS in adjacent territories to coordinate onsite trainings of “border” customers.
• Serve as the customer’s liaison to Zeiss on administrative and technical/clinical issues. Request assistance as needed.
• Communicate in a timely fashion with fellow CAS team members, CAS managers, Sales Managers & Field Service Engineers and other in-house colleagues. Begin developing a working, strong team relationship that enhances customer care.
• Begin process of learning to identify & communicate sales leads.
• Use most efficient technology tools provided to perform necessary administrative tasks. Ensure timeliness and accurate completion of administrative requirements. This includes but is not limited to expense reports, CPOs, CRM & Product Training Checklists.
• Maintain & continually update knowledge on all appropriate Carl Zeiss products. Adhere to “CAS Responsibility” guidelines and procedures.
• Demonstrate flexibility in adapting to territory realignment.
• Other duties may include but are not limited to setup and instruction on Zeiss equipment at Convention and/or Seminars, and other management assigned projects. Maintain currency of and adhere to applicable GMP and ISO 9001 processes and procedures. Abide by state and federal employment law.
• Install, configure, and deploy digital products and connectivity solutions at client locations.
• Collaborate with clients to understand their specific requirements and recommend appropriate connectivity solutions.
• Conduct site surveys and assessments to identify network infrastructure needs and potential challenges.
• Troubleshoot connectivity issues and provide timely resolution to ensure minimal downtime.
• Provide training and support to clients on the use and maintenance of connectivity solutions.
• Collaborate with internal teams to ensure successful implementation and integration of connectivity solutions.

• Undergraduate degree, preferably in engineering or life sciences.
• Possessing knowledge of the diagnostic ophthalmic industry is considered an asset.
• Knowledge of visual fields, lensometry, refractometry, and biometry and/or fundus photography. Knowledge of laser scanning technology, fluorescein angiography, and/or OR experience is helpful but not mandatory.
• Excellent communications skills (written & verbal) and the ability to work with customers in challenging situations is required.
• Apply knowledge of the diagnostic ophthalmic industry to conduct tailored training for doctors and staff in operation and clinical applications.
• Ability to follow standard practices & procedures in analyzing data or situations from which answers can readily be obtained.
• Ability to travel across Canada during and over the weekend for training, conferences, or events.
• Basic skills in computers & accompanying software. (Microsoft Office—Word, Excel) Ability to travel overnight and work occasional weekends.
• Well organized and capable of working independently with minimal supervision. Requires valid driver’s license.
• Proven experience in implementing and configuring networking equipment, such as routers, switches and access points.
• Strong understanding of networking protocols, including TCP/IP, VLAN, and DNS.

• Standard working hours are typically 40 hours per week Monday – Friday.
• Travel over weekends and holidays, including domestic and international travel (up to 80%)
• At times the company may move employees to different locations as requirements change.
• Ability to work in a multi-cultural business environment
• Ability to lift and or move products (up to 75lbs)
• Will cover the province of Quebec prefer candidate located in Montreal. Occasional to Atlantic province

• Medical
• Vision
• Dental
• RPP
• Employee Assistance Programs
• Paid time off including vacation, personal, and sick days
• The list goes on!

Zeiss