Commercial Collections Manager (Temporary 12 months)

Beem Credit Union View all jobs

  • Burnaby, BC
  • $92,200-115,200 per year
  • Temporary
  • Full-time
  • 8 days ago
Description :Beem Credit Union: Banking for every journeyBeem is redefining what it means to be a credit union. With 80 years of cooperative history and a bold vision for the future, we’ve united to create a financial partner that offers both digital ease and people-first service.Our mission is clear: financial wellness for all. We help British Columbians achieve their goals through personalized advice, innovative technology, and genuine human connection.As one of BC’s largest credit unions, we serve over 200,000 members across 66 branches with $18 billion in assets under administration.If you’re passionate about making a difference and want to join a team that values collaboration, innovation, and purpose, join us on the journey.Learn more: www.beemcreditunion.caWhat this role is all about:The Commercial Collections Manager is responsible for providing oversight and managing a portfolio of complex delinquent and nonperforming commercial loan accounts and ensuring timely and effective recovery actions. This role is accountable for driving timely, sophisticated recovery strategies and ensuring adherence to enterprise risk frameworks and regulatory requirements. The Manager leads the review of high-risk files, conducts advanced financial and risk assessments, and designs restructuring or workout solutions that protect the Credit Union’s interests.As a subject-matter expert, the role offers guidance to senior leaders, commercial teams, and cross-functional partners on distressed account management. The role oversees asset recovery activities ensures robust monitoring of emerging risk trends, and contributes to shaping policies, recovery processes, and portfolio management practices. Through strong judgement, negotiation expertise, and leadership influence, the Manager ensures optimal outcomes for both members and the organization.This is a temporary 12-month role, with remote or hybrid work available at a Beem hub in Burnaby, North Vancouver or Kelowna. If an internal candidate is selected, it will be a temporary assignment with the commitment to return the individual to a role at the same level, though it may not be the exact job/location of the former role.What you’ll do:Portfolio Management
  • Oversee and manage a defined portfolio of delinquent, nonperforming, and distressed large commercial loan accounts.
  • Proactively manage the portfolio assessing risks and ensuring all actions and decisions align with established procedures, authority limits, and the organization’s risk appetite.
  • Provide subject matter expertise and operational guidance to internal stakeholders on commercial collections processes.
  • Manage and lead asset inventory tracking and remarketing activities as required.
  • Partner with legal counsel when enforcement or legal support is needed, following established protocols.
  • Partner with insurance claims, documentation, and communication with relevant parties.
  • Manage and monitor distressed loans and recommend and execute on appropriate actions to support recovery plans.
  • Develop recommendations and lead restructuring discussions with borrowers and recommend repayment solutions for approval.
  • Conduct financial analysis and collateral evaluations to identify opportunities, develop recommendations that support recovery decisions.
  • Prepare routine reports on recovery activities and portfolio status for leadership review.
  • Identify opportunities to improve recovery processes and bring forward recommendations.
Stakeholder Engagement
  • Partner with insolvency practitioners and senior leadership when required to review and develop recommendations for recovery actions.
  • Respond to internal inquiries to clarify collection processes, documentation, and account status.
  • Communicate directly with members regarding restructure of debt, forbearance, account activity and next steps in the recovery process.
  • Lead and support audit preparation activities and assist with requests from internal and external auditors.
  • Provide operational advice to commercial advisors regarding covenant monitoring and noncompliance issues.
  • Conduct site visits or property reviews when required to support valuation or account assessment.
Collaboration
  • Partner with cross functional teams to ensure recovery actions align with internal procedures and compliance requirements.
  • Maintain positive working relationships with external vendors, legal partners, and service providers involved in recovery efforts.
  • Contribute to team collaboration and knowledge sharing to support consistent practices.
What you’ll bring:
  • Bachelor’s degree in finance, accounting, business administration, or related field.
  • 5–7 years of experience in commercial lending or collections, including experience handling delinquent accounts.
  • Advanced knowledge in commercial lending and lending practices.
  • Demonstrated expertise in managing a diverse portfolio, including distressed or highrisk commercial loans
  • Working expertise and knowledge of collections practices and relevant legislation.
  • Extensive experience conducting financial assessments and collateral evaluations and risk assessments.
  • Experience providing guidance or informal leadership within a team environment, demonstrating the ability to influence decision making.
  • Familiarity with the Personal Property Security Act is an asset.
  • Strong written and verbal communication skills.
  • Ability to engage with multiple stakeholders and provide clear and effective written and verbal communications.
  • An equivalent combination of education and experience may be considered.
CompensationAnnual salary range: $92,200 to $115,200Your pay reflects the skills, experience, and unique strengths you bring. We review salaries every year.Performance and recognitionYour success is Beem’s success. We reward great performance through recognition and, where applicable, performance bonuses tied to shared goals.Health and wellness
  • Extended health coverage, including mental health support.
  • Dental care that keeps you smiling.
  • Disability coverage for peace of mind.
  • Time away: Rest isn’t extra—it’s essential. Take the time you need to relax, explore, or just catch up on life, with vacation and personal days.
Retirement and financial well-being
  • Generous RRSP contributions.
  • In-house financial advice to help you plan ahead.
  • Flexible options to add your own contributions.
Beem member perks
  • Free banking accounts.
  • Special mortgage and lending rates.
  • Preferred financial perks.
  • The bottom line
Your Total Rewards aren’t just a package—they’re a reflection of our values. We build together by celebrating success, own it by investing in your growth, and keep things welcoming by making sure you feel supported at work, at home, and wherever your journey takes you.At Beem we are BOLD and Always Welcoming and our values are at the forefront of everything we do!Build Together: You are a team player who thrives on collaboration, sparks ideas, and fosters inclusivity.
Own It: You are ready to take charge, drive change, and deliver outstanding results.
Lead with Agility: You are a dynamic, adaptable thinker who thrives on challenge and innovation.
Driven by Curiosity: You are eager to explore, learn, and shape the future.Ready to join?Visit us at www.beemcreditunion.ca to learn more about what it’s like to work for Beem Credit Union! We sincerely thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.We at Beem Credit Union are committed to ensuring inclusive employment practices and an accessible business environment for our employees. We do not discriminate based on any protected attribute covered by the Human Rights Code and encourage all qualified candidates to apply. We are committed to a fair and equitable hiring process for all candidates. All applications are reviewed by a member of our team.Beem Credit Union serves communities across many traditional Territories and Treaty areas in British Columbia. We are grateful to live and work on this land and are committed to reconciliation, decolonization, and building strong, connected relationships.

Beem Credit Union