Administrative Assistant - Bilingual

• Answer and manage incoming phone calls on the department's toll-free line, providing professional customer service.
• Process and pay invoices while maintaining accurate records.
• Open, sort, and prepare incoming mail for internal distribution.
• Scan documents into the document imaging system and assign tasks for review and processing.
• Prepare and send correspondence to employees, clients, and service providers.
• Maintain and update employee and client information in internal systems, including contact details and banking information.
• Investigate returned mail and ensure it is corrected and resent when required.
• Manage the distribution and retrieval of files requested from the records centre.
• Provide additional administrative support as required.

• High school diploma or equivalent.
• Bilingual in English and French (spoken and written).
• Strong proficiency in Microsoft Outlook, Word, and Excel.
• Strong keyboarding and data entry skills (approximately 50 WPM).
• Excellent customer service, phone, and communication skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Strong organizational, time management, and problem-solving abilities.
• Ability to work independently and collaboratively within a team.

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