Bilingual Supervisor, Consumer Services

KIT Recruitment

  • Oakville, ON
  • Permanent
  • Full-time
  • 22 hours ago
We are seeking a hands-on Bilingual (French) Supervisor, Consumer Service to lead and support a team of Associate Product Consultants. This role is critical in ensuring customers receive exceptional service while maintaining product knowledge, warranty standards, and seamless day-to-day operations.Bilingual Supervisor, Consumer Service - Job Details
  • Salary $77,000
  • Bilingual in French
  • 10% annual target bonus
  • Required to be in office 1-2 days a week
  • Benefits first day of employment
  • 3% RRSP contributions after 1 year of service, additional 5% matching of employee contributions
Bilingual Supervisor, Consumer Service - Job Responsibilities
  • Oversee performance and provide mentorship for a team of 15–25 associates
  • Handle scheduling and maintain accuracy of timecards (Workday/IEX)
  • Collaborate closely with Contact Center Operations to meet service targets and resolve escalations
  • Drive team success by setting and monitoring efficiency, cost, and satisfaction goals
  • Lead and support sales and engagement initiatives that align with business priorities
  • Ensure compliance with audit requirements and internal procedures
  • Support team members with advanced customer issues and system troubleshooting (SAP/C4C)
  • Strengthen communication across internal groups such as Sales, Operations, Quality, and Product Compliance
  • Introduce and implement process improvements that enhance workflows
  • Recruit, train, and plan for succession to maintain optimal staffing levels
  • Promote continuous learning and professional growth for yourself and your team
  • Take on special projects as assigned and provide backup support to the Consumer Services Manager
Bilingual Supervisor, Consumer Service - Job Qualifications
  • Fluency in French and English (written and verbal)
  • Minimum of 3 years of experience including supervisory leadership (call center background preferred)
  • Post-secondary education in Business or related field
  • Strong skills in MS Office (Word, Excel, PowerPoint)
  • Understanding of contact center tools, systems, and industry trends
  • Strong communicator and negotiator with the ability to engage at all levels
  • Consistent leadership presence both customer-facing and behind the scenes
  • Organizational strength and ability to multitask in a fast-paced environment
  • Innovative, solutions-oriented approach with strong change management ability
  • In-office attendance required 1–2 days a week (or as needed)
If you are ready to take on a leadership role where you can mentor, motivate, and elevate a consumer service team, we’d love to connect.

KIT Recruitment