Full Time Thrift Store Supervisor

• Assist the Thrift Store Manager in executing store operations.
• Able to cover for the Manager when on vacation.
• Determine and maintain appropriate stock levels.
• Participate and oversee sorting and tagging merchandise, unloading donations, stocking shelves, and performing cash transactions.
• Responsible for assisting and supervising a team of employees and volunteers to ensure standards in sales, meeting sales target, customer service, merchandising, marketing, and public relations are achieved.
• In consultation with the Thrift Store Manager develop/plan the store layout to attract customers, including window displays and merchandise displays, decides on in-store promotions and auction and advising of any recommendations for new racks, shelving, and signage.
• Serve the customers in a courteous and efficient manner by listening to and addressing customer concerns, suggestions and complaints and discussing with the Thrift Store Manager as needed.
• Ensure accuracy in the completion of all customer transactions.
• Prepare sales summaries when required; contribute to meeting store budgets by maintaining customer service standards.
• Inventory control: retrieve, sort, price, and discard or recycle any stale or un-saleable items on an ongoing basis; seek to protect the store from inventory shrinkage by close visual monitoring.
• Participate in ensuring the maintenance and cleanliness of the store is up to standard policy including practicing “Tidy Maintenance.”

• May assist in the recruitment process of staff and volunteers in consultation with the Thrift Store Manager.
• Assist with staff and volunteer orientation and training for all aspects of merchandise handling including receiving, sorting, stocking and check out - as well as all aspects of customer service.
• Monitor employees, volunteers' performance, and report any concerns/questions to the Thrift Store Manager.
• In consultation with the Thrift Store Manager, may assist in the preparation of employee/volunteer work schedules and plan coverage for vacation/sick days.
• Provide corrective feedback to improve employee and volunteer performance; positive feedback (reinforcement) to recognize good performance.
• Assist in ensuring that all ongoing mandatory employment requirements are met and maintained i.e., e-learning Health and Safety training, Armatus - Abuse Prevention training, background checks etc.

• Communicate any maintenance issues in a timely manner to supervisor.
• Communicate regularly with the Thrift Store Manager to ensure consistent adherence to Ministry Unit Store Policies/Promotions and for support as needed.
• Determine and submit requests regarding in-store operational needs and supplies as necessary.

• Assist with monitoring staff safety practices in compliance with health and safety standards, prepare, submit, and act on incident reports; provide calming intervention as required ensuring the safety of everyone.
• Asist with ensuring in-store safety for staff, volunteers, and customers i.e., snow removal, clear fire exits, no obstacles inside/outside store, spillage, and store cleanliness; ensure property (store) is secure at all times.
• Assist in the orientation of new employees and volunteers regarding health and safety procedures, Ministry Unit Store Policies/Promotions, etc.
• Responsible to report any health and safety infractions or problems in accordance with policies to the Thrift Store Manager.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.

• This is a permanent full-time position based on 37.5 hours.
• This job requires the ability to stand for long periods with frequent twisting, bending, crouching, and reaching is required; the ability to lift/move 40 pounds.
• The incumbent may be exposed to moving objects and angry people.
• The incumbent must take the following precautionary measures in addition to health and safety rules and regulations such as universal precautions, i.e., wearing gloves when working with unknown contents.
• Work schedule may vary from week to week and will include weekdays and/or Saturdays.
• Your supervisor sets the hours of work and work schedule and flexibility in scheduling is required.

• Completion of a post secondary College Certificate Program in Business / Retail Management or equivalent.
• Alternative combinations of education and experience may be considered.

• Have a minimum of two (2) year of prior related experience, including retail, marketing, and supervisory experience.
• Cash handling experience with cash registers and related processes and procedures i.e., bank deposits, summary reports, etc.
• Basic math skills are required to calculate discounts and percentages.
• Product brand awareness would be an asset.
• Experience working in a computerized environment.

• Adaptable, proactive and a self-starter.
• Ability to maintain information in confidence and exercise good judgement.
• Ability to learn, adapt, and utilize technology and processes quickly.
• Attention to detail, problem solving and analytical skills.
• Self-motivated/disciplined.
• Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible.
• Ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Self-directed with superior organizational skills, attention to detail, time management skills, ability to prioritize and effectively handle multiple priorities/tasks; the ability to complete assignments and meet competing deadlines with minimal supervision.
• Must have strong interpersonal and communication skills (written/oral).
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army