Bilingual Customer Service Representative

Staffinity View all jobs

  • North York, ON
  • $45,000-50,000 per year
  • Permanent
  • Full-time
  • 22 days ago
  • Apply easily
Job Description:Staffinity is currently seeking a Bilingual Client Services Specialist. This is a permanent position with base salary, benefits, vacation, personal days and RRSP matching. The base salary is 45-50k + bonus. The work schedule is hybrid, with 2 days per week in the North York office. The successful candidate will be responsible for addressing complex inquiries and ensuring a seamless user experience across multiple communication channels. Fluency in English and French required.Note on Schedule: This position requires flexibility for rotating shifts. Shifts are scheduled 5 days per week (40 hours total) between Monday-Friday (7:30 am - 8:30 pm) and weekends (10:00 am - 4:00 pm).Responsibilities:
  • Manage client interactions efficiently across phone, email, and chat from initial contact to resolution.
  • Reproduce and troubleshoot technical issues, including connectivity and platform navigation.
  • Act as a subject matter expert on products, services, policies, and procedures.
  • Identify and escalate complex matters to the appropriate internal teams in a timely manner.
  • Proactively contact clients to provide follow-up and ensure satisfaction.
  • Accurately record, sort, and track client issues and resolution steps within internal databases.
  • Present value-added solutions and tools to meet specific client needs.
Qualifications:
  • Fluently Bilingual: Excellent written and verbal communication skills in both English and French.
  • Experience: 6 months to 1 year of customer service, collections or technical support experience.
  • Education: Post-secondary degree or diploma completed.
  • Technical Aptitude: Ability to learn and explain complex products and troubleshoot operating system/software issues.
  • Flexibility: Must be able to work rotating shifts, including evenings and weekends.
  • Soft Skills: Ability to thrive in a fast-paced environment and a desire to assist in the development of newer staff members.

Staffinity