Motel Manager

• Provide professional and friendly service to all guests, including handling reservations, check-ins, check-outs, and inquiries
• Monitor guest satisfaction and address concerns promptly and effectively
• Read and respond professionally to reviews on third party booking sites and google
• Review and maintain accurate records of guest payments and monthly deposits
• Report any issues that need repair to appropriate person and facilitate necessary repairs with kindness and professionalism (e.g., maintenance, plumber, electrician, contractor)
• Ensure front office is clean, stocked with materials, and presentable at all times
• Maintain availability to respond to guest needs during both office hours and after hours as needed
• Make sure that all shopping is done and that housekeeping and front desk have all the supplies that they need (e.g., Costco runs, online ordering for linens, etc.)

• Supervise and support assistant manager, office staff, housekeepers and maintenance staff
• Create and maintain weekly schedules for office staff, and ensuring that housekeeping is adequately covered for busy periods
• Provide on-the-job training and ensure staff follow established policies and procedures
• Communicate expectations clearly and address performance and conflict issues professionally

• Conduct regular walkthroughs of rooms, common areas, and grounds to ensure cleanliness and functionality
• Identify and coordinate repairs or maintenance needs with staff or external contractors
• Water indoor and outdoor plants as needed and ensure that grounds are tidy (on the days that you work)
• Handle laundry overflow when necessary

• Manage cash handling, invoicing, cash deposit (once a month) and basic bookkeeping tasks
• Maintain payroll records and send to appropriate department
• Order supplies and maintain appropriate inventory levels for office, housekeeping and guest use
• Monitor occupancy trends, assist with pricing adjustments, and support marketing or promotional efforts
• Make sure that reservation platform is up to date with accurate prices for normal times, for weekends and holidays
• Maintain accurate records related to payroll, scheduling and staffing
• Hiring of housekeeping and office staff
• Maintain tourism sites, government forms (provincial and federal) third party websites, reservit, client door interface, and website.

• Remain on call for urgent guest or property issues outside of office hours (e.g., smoke alarm, doorbell)
• Handle emergency situations (e.g., plumbing, safety concerns, guest incidents) with professionalism and calm judgement
• Serve as the point of contact for fire, health, or security inspections

• Maintain a high standard of hospitality, professionalism, and integrity at all times
• Live on-site in the provided housing unit and be available as a consistent, reliable presence for guests and staff
• Communicate effectively with motel ownership, providing updates and insights as needed
• Promote a positive, respectful, and team-oriented workplace culture
• Adhere to all legal, health and safety requirements
• Perform other duties as assigned to support the operation and reputation of the motel

• At least 4 years previous experience in hospitality, property management, and supervisory roles
• Strong leadership, communication and problem-solving skills
• Ability to manage multiple tasks and adapt to changing priorities
• Comfortable with basic computer systems (e.g., reservation platforms, spreadsheets, email)
• Capable of handling occasional physical work such as lifting laundry or assisting with cleaning when needed
• Must be reliable, organized and self-motivated
• Willing to live on-site and be available for on-call needs
• Must be bilingual (English and French)
• Must have reliable transportation for shopping

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