Valet Parking Supervisor (Full-Time)

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Full rate of pay of $24.85/hour

• Greet all guests and co-workers with a smile and an appropriate hospitality greeting
• Ensure our guests experience an outstanding sense of arrival and departure
• Maintain balanced cash at all times and accept responsibility for any cash/credit card shortages or discrepancies
• Complete balanced audits at the end of each shift with proper back up including cashier reports; dropping of any cash captured during shift and submit to accounting
• Delegate requested guest car retrievals that occur in person or through Royal Service Manager to appropriate valet attendants in an expedient manner
• Place keys and corresponding valet tickets in appropriate locations within office after valet attendants have parked arriving cars
• Assisting in the training and development of staff in accordance with hotel standards to ensure the highest level of guest service and satisfaction
• Ensure cars that are parked by attendants have been spot checked for damage and all pertinent information has been filled out appropriately on the corresponding valet ticket
• Ensures all Job Task Checklists are completed in a timely manner
• Handle guest complaints and resolve with appropriate action to ensure overall Guest Satisfaction
• Conducts monthly communication meetings with staff, complete with minutes
• Ensures all vehicle keys are clearly identified and stored in a locked location
• Maintain correct inventory of keys and tickets on a shift to shift basis
• Keep an accurate record of daily volume and all Gala Function vehicles
• Will provide the guest with detailed parking charges and provide payment receipt
• Ensures all entrance areas are free and clear from congestion for arrivals and departures of vehicles
• When requested or anticipated, will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, local visitor and tourist attractions
• Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual
• Responds to emergencies and coordinates with east door staff to ensure emergency vehicle access procedures is in place and adhered to
• Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to security
• In the course of normal duties, to observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness
• To report for duty with a professional appearance and dress to standards
• Maintain adequate staffing levels by cutting/adding shifts whenever possible
• Motivate and engage staff through daily shift meetings and following up with staff for Fairmont Standard compliance through Trust You, LQA Audits and guest feedback
• Administer corrective action and record in appropriate work performance file when staff is not meeting expectations
• Other duties assigned

• Strong customer service skills
• Must be a team player and self-starter
• Must be able to supervise and direct those around them
• Pleasant and outgoing personality and good interpersonal skills
• Computer literacy in Opera Property Manager System an asset
• Proven competency in the area of organization and communication skills.
• Must have excellent grasp of Microsoft Office and email applications
• Excellent command of the English language both written and spoken
• Flexible Schedule, high attention to detail
• Previous unionized supervisory experience an asset
• Valid Driver’s License with flawless driver’s abstract including ability to drive both standard and automatic
• University Degree or College Diploma in Hospitality an asset

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Fairmont