Collections Specialist
WillScot | Mobile Mini
- Acheson, AB
- Permanent
- Full-time
- Place calls to and receive calls from past due commercial account holders according to established calling guidelines in order to discuss payment arrangements
- Establish acceptable payment arrangements, including settlements when warranted, while building a positive relationship with the customer
- Counsel customers to assist in finding funds to bring account current
- Generate and respond to written correspondence (letters, e-mails, web chats, etc.) in a professional, compliant manner
- Respond to all inquiries, redirecting when necessary
- Maintain accurate documentation reflective of the conversation and subsequent arrangement reached with customer
- Manage to collection objectives using a high degree of professionalism and persuasiveness
- Make recommendation for next steps when accounts becomes un-performing or unresponsive
- Complete skip tracing when contact with customer ceases
- Work effectively with salesperson, branch personnel and other team members in reaching resolution of account
- Work unapplied cash in search of payments
- This is a team-based role and may assist in supporting the team in other aspects as well as help drive our Company’s Strategies and promote our Mission, Vision and Values.
- College Degree or equivalent work experience
- Minimum 5 years prior collections required, preferably in a commercial collection environment, but consideration will be given an applicant with large ticket consumer collection experience
- Proficiency in Microsoft Office environment, including Word, Excel, Access and PowerPoint with demonstrated accuracy at 35-40 keyboarding speed
- Excellent verbal and written communication skills
- High degree of professionalism
- Attention to detail
- Keen listening skills and ability to persuade others
- Ambitious, goal-orientated and self-motivate