Community Liaison Worker - Long Term Care
- Richmond, BC
- Permanent
- Part-time
- Provide support services to clients and their families in community health.
- Work across multiple sites, clinics, and services to liaise and coordinate services with medical professionals within an integrated health service delivery model and a range of programs such as Community Health, Primary Care, Mental Health and Substance Use, General Practitioner (GP) partners and other external agencies.
- Support clinical staff as a member of healthcare team(s) by providing appropriate information and support related to clients with complex health care needs.
- Monitor clients, document and provide verbal reports on observations to clinicians in accordance with standard procedures or specific direction.
- Assist clinicians in planning, organizing, facilitating team based care conferences and or family meetings as required.
- Participate in the process of case planning, and may assist clients with instrumental activities of daily living (ADL).
- Act as an advocate and/or a liaison for clients, facilitating access to community services and resources.
- Provide information on community services to clients and their caregivers.
- Establish a rapport with clients based on respect and promotes clients to manage behaviors and enhance clients’ self-management support.
- Liaise, monitor and coordinate services with health care team, community services, and medical professionals.
- Social Services Certificate or Diploma from a recognized College plus (1) year’ recent experience in a community setting supporting clients within the relevant client population or an equivalent combination of training and experience.
- Valid BC Driver’s License and access to personal vehicle.
- Knowledge of community, social and health resources, and services.
- Working knowledge of the social emotional and health-related problems encountered by the client population.
- Ability and willingness to learn and use appropriate strategies (e.g. harm reduction, recovery oriented, culturally safe and trauma informed care).
- Ability to engage and provide service to a culturally diverse population with a wide range of health challenges (e.g. mental health/substance use and HIV antiretroviral therapy).
- Ability to follow team direction regarding rights and obligations of staff/clients when providing care to clients that fall under legal acts such as adult guardianship, mental health and public Health.
- Ability to demonstrate and assist client with instrumental activities of daily living.
- Ability to establish and maintain rapport with clients.
- Ability to observe and recognize changes in clients.
- Ability to deal effectively with conflict situations, manage aggressive behavior, and use non-violent crisis intervention and behavioral management techniques.
- Ability to work independently and in cooperation with others.
- Ability to communicate effectively, both verbally and in writing.
- Ability to organize, prioritize and meet deadlines.
- Ability to establish/maintain satisfactory work relationships with the public and other employees, to deal tactfully and effectively with co-workers, public and staff from other agencies, to maintain confidentiality and to communicate effectively, both verbally and in writing.
- Basic computer literacy to operate a computerized client care information system.
- Exceptional customer service and communication skills.
- Ability to work within a team environment.
- Ability to operate related equipment.
- Physical ability to perform the duties of the position.
- Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
- Grow your career with employer-paid training and leadership development opportunities
- Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
- Award-winning recognition programs to honour staff, medical staff and volunteers
- Access to exclusive discount offers and deals for VCH staff