
Learning and Development Specialist
- Ottawa, ON
- Permanent
- Full-time
- Conduct learning needs assessments to identify and prioritize employee and customer training initiatives aligned with ORBCOMM’s business objectives.
- Design, develop, and deliver engaging training programs using a variety of modalities—including interactive e-learning, video, live facilitation, and micro-learning.
- Build visually compelling PowerPoint presentations, create training videos with tools like Camtasia or Adobe Premiere, and develop simulations, games, and role-plays for dynamic instruction.
- Facilitate live training sessions (virtual and in-person) for diverse audiences across regions like the Americas, EMEA, and APAC.
- Lead the administration and content development of ORBCOMM University, our Learning Management System (LMS), enhancing usability through HTML/CSS and UX design best practices.
- Customize training programs for specific customer use cases and internal teams, such as product rollouts, sales enablement, or onboarding.
- Collaborate cross-functionally with Product, Sales, Marketing, and Engineering teams to ensure training materials are accurate, timely, and aligned with our evolving technology stack.
- Implement methods to evaluate training effectiveness using measurable KPIs (e.g., adoption rates, engagement, ROI).
- Maintain and promote a public-course training schedule for ORBCOMM’s technology platforms, ensuring accessibility for customers and partners across 130+ countries.
- Bachelor’s degree in Instructional Design, Adult Learning, Educational Technology, HR, Business, or related field.
- 3–5 years of experience designing and delivering training in a global technology or IoT environment.
- Advanced PowerPoint design and strong storytelling capabilities.
- Proficiency with eLearning tools (e.g., Articulate 360, Adobe Captivate) and video editing software (Camtasia, Final Cut Pro, or Premiere Pro).
- Hands-on experience managing an LMS (e.g., Moodle, Docebo, Cornerstone), with basic HTML/CSS skills to enhance user experience.
- Strong facilitation skills—both virtual and in-person—with the ability to engage technical and non-technical audiences.
- Knowledge of adult learning theory and instructional design best practices.
- Ability to analyze learning data and performance metrics to continuously improve programs.
- Excellent written and verbal communication skills.
- Comfortable working with international teams and adapting content for global learners.
- Fluency in an additional language (e.g., French).
- Experience with IoT, telematics, asset tracking, or supply chain/logistics industries.
- Certification in instructional design or training delivery (e.g., ATD, CPTD, Kirkpatrick certification).
- Familiarity with change management, organizational development, or performance consulting.