Assistant F&B Manager

• Opens and closes outlet shifts.
• Supervises operations for all related areas in the absence of Manager.
• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance.
• Adheres to and reinforces all standards, policies, and procedures.
• Assists floor staff during busy periods.
• Applies and continually broadens knowledge of food and wine trends, and overall presentation.
• Assists with developing menus and promotions relevant to outlet concept and local market as necessary.
• Communicates and executes departmental and hotel emergency procedures and monitors staff readiness with regard to safety procedures.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Understands departmental goals and assists in monitoring them and celebrating accomplishments.
• Demonstrates self-confidence, energy and enthusiasm.
• Ensures compliance with all Resort policies, standards and procedures.
• Handles associate questions and concerns.
• Maintains food handling, sanitation and cleanliness standards.
• Maintains clean and pristine facilities and equipment.
• Maintains standards for bartender and cocktail service.
• Monitors departmental inventories and assets including par levels and maintenance of equipment.
• Monitors and enforces compliance with all local, provincial and federal beverage and liquor laws.
• Manages to achieve or exceed budgeted goals.
• Motivates and encourages staff to solve guest and associate related concerns.
• Operates all department equipment as necessary.
• Performs all duties of restaurant associates and related departments as necessary.
• Projects supply needs for the department.
• Reports malfunctions in department equipment.
• Trains staff on cash handling, credit policies and procedures, and liquor control policies and procedures.
• Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
• Attends and participates in all pertinent meetings
• Leading Food and Beverage Operations Teams in Day to Day Activities, Holding Teams to High Work Standards, and Modeling Those Standards
• Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides excellent customer service to all associates.
• Provides feedback to associates based on observation of service behaviors.
• Provides proactive coaching and counseling to team members.
• Responds quickly and proactively to associate's concerns.
• Schedules service staff to forecast and service standards, while maximizing profits.
• Providing Exceptional Customer Service
• Responds quickly and proactively to customer concerns.
• Assists in the review of comment cards and guest satisfaction results with associates.
• Interacts with customers to obtain feedback on product quality and service levels.
• Sets a positive example for customer relations.
• Strives to improve service performance.
• Supervises staffing levels to ensure that customer service, operational needs and financial objectives are met.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Participates in associate recognition programs.
• Participates in the associate performance appraisal process, assisting with the completion of annual performance reviews.
• Supports training when appropriate.
• Assists as needed in the interviewing and hiring of associate team members with the appropriate skills.
• Assists more senior managers in establishing guidelines so associates understand job expectations and parameters.
• Communicates and executes departmental and hotel emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviors of associates and provides feedback to individuals.
• Reviews comment cards and guest satisfaction results with associates.
• Schedules associates to ensure shift coverage and meet business demands and productivity goals.
• Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• Other duties as required.

• 2-3 years previous leadership experience, preferably in a hotel or restaurant environment
• High School Diploma or two-year degree in Hotel and Restaurant Management
• Training in management and employee development preferred.
• Continuous training and education to keep abreast of changes in the industry and external environment.
• AGLC – Proserve/ProTect preferred

• Excellent written and oral communication skills.
• Ability to meet deadlines in a rapidly changing business environment.
• Ability to work independently.
• Extensive food & beverage knowledge and ability to develop and apply practices, procedures, and principles in a casino environment.
• Developed writing skills sufficient to prepare written materials involving detailed descriptions and explanations requiring the accurate use of specialized terminology.
• Self-planning skills sufficient to schedule, organize, and carry out work assignments according to established work plans, adjusting work schedules according to changing priorities.
• Developed judgment and problem solving skills sufficient to interpret and/or analyze factual and conceptual information with the ability to adapt general procedures or approaches when formulating responses to problems.
• Manages workload independently, and works well in teams.
• Develops security and systems knowledge through on the job experience.
• Must display leadership skills, the ability to multi-task and adjust to multiple jurisdictions.
• Working knowledge of MS Word, MS Excel, MS PowerPoint.

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.

River Cree Resort & Casino