Senior Product Manager, Fiat Payment
Transak
- Toronto, ON
- Permanent
- Full-time
- Own the global fiat payments roadmap end-to-end across ACH/bank rails, cards, and other local bank transfer and APMs.
- Define the multi-rail strategy: when to route users to ACH vs card vs APM based on conversion, cost, risk, speed, and availability.
- Set and manage KPIs across rails, including initiation-to-completion rate, authorization rate, time-to-funds, cost per successful payment, dispute/chargeback rate, return/NOC rate, payout success, and operational touch rate.
- Prioritize roadmap work through data, user feedback, and partner insights—balancing growth, reliability, risk, and compliance.
- Define quarterly product strategy.
- Interface with customers in order to deliver new improvements, features, and products.
- Write detailed PRDs and drive alignment across Engineering, Design, Risk, Compliance, Finance, Operations, and Partnerships.
- Lead agile execution and ship iteratively (instrumentation → launch → measure → improve).
- Drive reliability improvements using incident learnings (idempotency, retries, state machines, fallbacks, and monitoring).
- Own end-to-end ACH experiences (payins + payouts): bank linking/verification, lifecycle transparency, and exception handling.
- Improve time-to-funds and reduce drop-offs with clearer UX and better payment state tracking (pending → processed → settled/returned), plus partner-facing webhooks.
- Build scalable flows for returns + exceptions (R-codes), NOCs, and customer communications.
- Partner with Finance/Ops on settlement, reconciliation, and reporting pipelines.
- Improve card authorization and payment success: decline reason normalization, routing/cascading, retries, and tokenization where applicable.
- Collaborate with Risk on fraud + disputes strategies that protect conversion (step-up/3DS where relevant, velocity rules, device intelligence signals).
- Monitor provider performance and optimize for reliability and cost.
- Expand and optimize local APM coverage in the Americas (especially LATAM), ensuring a consistent, high-conversion experience across methods.
- Own method-level UX and operational readiness: payment instructions, pending states, expiration windows, refunds/cancellations, and reconciliation nuances.
- Standardize the integration surface across APMs: normalized statuses, webhooks, error taxonomy, reporting, and SLAs.
- Partner with BD/Partnerships to source, onboard, and scale APM providers while holding product quality and reliability standards.
- Work with Compliance/Legal to ensure regional readiness for each rail (KYC/KYB touchpoints, AML/sanctions considerations, record retention, local constraints).
- Collaborate with Partnerships on processor/bank/APM onboarding and partner escalations; represent product in external discussions.
- Communicate progress, risks, and tradeoffs clearly to leadership; drive crisp alignment across stakeholders.
- 7) Customer & Partner Obsession
- Deeply understand wallet/fintech partner needs and translate them into scalable APIs, configurable payment experiences, and transparent operational tooling.
- Improve developer + partner UX: API ergonomics, documentation feedback loops, dashboards/insights, and operational transparency.
- 8–10+ years in product management (or strong engineering-to-PM background), ideally in payments, fintech infrastructure, or money movement.
- Experience owning products across bank transfers (ACH), cards, and/or local APMs, including settlement and reconciliation.
- Strong technical fluency: able to work deeply with engineers on APIs, webhooks, payment state machines, ledgers, idempotency, retries, and observability.
- Data-driven mindset with comfort in SQL/analytics; track and optimize funnel + payment failure modes.
- Strong cross-functional leadership across Engineering, Risk, Compliance, Finance, Ops, and Partnerships.
- Experience operating in Americas markets (US/Canada and/or LATAM) and navigating regulated environments.
- Experience with Same Day ACH, RTP/FedNow, wires, or LATAM APM ecosystems.
- Familiarity with bank ops concepts (returns/NOCs timelines) and payments compliance workflows.
- Exposure to Web3 on/off-ramps, stablecoin rails, or wallet ecosystems.
- Experience building internal tooling/automation for exceptions, reconciliation, and partner support.
- Higher multi-rail payment success (ACH + cards + APMs), improved time-to-funds, and lower costs per successful transaction.
- Reduced exception rates (returns/chargebacks) and improved reliability through better observability and incident-driven improvements.
- Faster partner launches and fewer escalations via clearer statuses, better webhooks, and stronger reconciliation/operational transparency.
- A trusted, outcomes-driven Americas payments roadmap aligned with growth and risk goals.