Warranty Team Lead - Manufactured Products

• Lead, mentor, and support the warranty team responsible for adjudicating, processing, and crediting warranty claims submitted by Dealers.
• Audit adjudicated claims to evaluate accuracy, consistency, and adherence to policy; use findings to coach team members and align processes.
• Review and resolve escalated, complex, or high-value claims, providing fair and policy-based decisions.
• Keep warranty guidelines, documentation, SOPs, and training resources current to ensure consistent practices.
• Identify and recommend improvements to warranty adjudication processes, policies, and tools that enhance Dealer experience and team efficiency.
• Collaborate with Engineering, Quality Assurance, Finance, Dealer Development, Customer Support, and Product Support teams to resolve product concerns and improve warranty practices.
• Monitor, analyze, and report on warranty team performance, highlighting trends and areas for improvement.
• Manage goodwill and special allowance requests, ensuring proper review, adjudication, and reporting.
• Provide Dealers with training, guidance, and interpretation of warranty policies to improve claim submission accuracy.
• Step in to support adjudication during high-volume periods to help maintain service levels.
• Promote a collaborative, accountable, and professional team environment focused on continuous improvement.
• Perform other duties as required.

Brandt