ServiceNow Business Analyst -HRSD Functional Lead/SME- Ontario, CA
Capgemini
- Mississauga, ON Toronto, ON
- Permanent
- Full-time
- Employee Experience Services: Making the “future of work” work for our clients
- Cybersecurity Services: Securing Foundations to Create Open Futures
- Enterprise Service Management: Taking charge of complexity to drive business value
- Infrastructure Services: Leading and modernizing IT estates
Required:· Consulting experience in collecting requirements, crafting user stories, conducting demos, mapping client HR processes to ServiceNow HRSD capabilities and specific HR modules within HRSD and sharing standard processes from past projects on how other clients have met the HR challenges using ServiceNow HRSD module· Experience in leading Client workshops with leaders across HR business units· Experience creating HRSD workshops decks and HRSD workbooks for the client to be able to fill out requirements post workshops· Ability to listen, interpret, strategize and consult on HR processes and map them to HRSD capabilities and solutions· Excellent interpersonal and communication skills and customer centric approach to workPreferred· Demonstrated experience in leading Case Management workstream on a Global HR project.· HRSD SME: conducting workshops, collecting requirements and crafting stories.· Validated experience in deploying at least two (2) global implementation of ServiceNow HR Service Delivery.(HRSD)· HRSD Suite CertificationBonus Points· Proficient in leading deployment of EC PRO· Experience in being a People Manager for both senior and junior technical resources, or experience in acting a mentor to an extended team