Medical Office Assistant

Simon Fraser University View all jobs

  • Burnaby, BC
  • Permanent
  • Part-time
  • 6 days ago
Who We AreSimon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.SFU Health & Counselling provides free, confidential, and time-limited medical and mental health services to currently enrolled SFU and FIC students across all three campuses (Burnaby, Vancouver, Surrey). Services include in-person/virtual, individual and group counselling. Pre-booked appointments are also available with Mental Health Nurses, a registered nurse, and doctors.About the RoleBeing the first point of contact, this position has one of the most important functions in supporting students with accessing Health & Counselling Services (HCS). As a member of the MOA team offers the best customer experience through an empathetic and compassionate response to the needs and circumstances of students and connects them to services at HCS. Ensures front-line operations are upheld at a high level of effectiveness and efficiency and provides support services to HCS clinical staff.The role requires strong customer service, empathy, communication, teamwork, organization, confidentiality, and ability to support vulnerable clients in a fast-paced clinic. Intermediate skills in Word, Excel, databases, EHRs, billing, and keyboarding are needed, along with knowledge of medical terminology, screening, infection control, and basic clinical procedures. Must obtain CPR/First Aid and Mental Health First Aid within required timelines and work flexibly across HCS sites.QualificationsHigh school graduation and one year of post-secondary education or formal equivalent (e.g. Medical Office Assistant Program) which includes Microsoft Word, electronic health record system training, some Microsoft Excel experience, database and spreadsheet courses. Demonstrates ability to work with vulnerable populations in volunteer settings is an asset. Medical Office Assistant Certificate. 2 years of experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.
  • High school graduation plus one year of post-secondary education, MOA certificate, or equivalent.
  • Two years of related experience, or an equivalent combination of education and experience.
  • Strong customer service, empathy, compassion, and calm communication skills.
  • Ability to work respectfully with vulnerable populations.
  • Positive, reliable, team-oriented, and self-motivated.
  • Strong organization, prioritization, multitasking, and attention to detail.
  • Intermediate skills in Microsoft Word, Excel, databases, and electronic health record systems.
  • Knowledge of medical terminology, clinic procedures, infection control, and MSP billing.
  • Ability to perform basic clinical tasks and maintain confidentiality.
  • Willingness to obtain required CPR, First Aid, and Mental Health First Aid certifications.
What We OfferAt SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):
  • 3 weeks’ vacation (prorated for the first year)*
  • Hybrid-work program for eligible positions
  • Employer paid defined benefit pension plan
  • On-campus tuition waiver for employees and their immediate family members*
  • Funding for professional development expenses*
  • And more!
*Prorated for part-time employeesAdditional InformationAn Internal Candidate has been identified.Please include your cover letter and resume in one attachment.SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.

Simon Fraser University