IT Analyst
Plusgrade
- Toronto, ON
- Permanent
- Full-time
- Support all standard workstation system applications
- Provide end-user support and orientation for all supported hardware and software systems
- Support 3rd party system applications used by various business units
- Configure, deploy, and maintain networked PCs, laptops and networked printers
- Verify software updates for user's workstations are being applied
- Act as secondary vendor liaison for maintenance and support issues
- Procure hardware and software as required
- Initiate incident tracking and maintain log history of all workstations
- Generate and maintain documentation and procedures
- Provide first level system support; moves, adds, changes and desktop setup
- Assist with other ad-hoc requests
- Excellent communication skills, both oral and written.
- Strong organizational skills
- Exceptional interpersonal skills required to assist internal customer with all areas of IT support
- Knowledge of Windows 10, Windows Server 2008/2012/2016, Mac OSX and Linux
- Knowledge of MS Office 2013/2016/365 applications
- Hands on experience with Google Workspace administration
- Basic knowledge of Jira, Slack, and other modern productivity tools
- General knowledge of Google Apps (Gmail, Drive, Docs, Sheets, etc.)
- Familiarity with Active Directory administration
- General knowledge of network infrastructure
- Knowledge of basic PC repair and upgrades
- Knowledge of mobile device administration (Android, iOS)
- Recruiter Phone Interview
- Hiring Manager Interview
- Take-home Assessment or remote coding exercise (if applicable)
- Team Interview