Store Manager - Vancouver, BC Holt Renfrew

Celine

  • Vancouver, BC
  • Permanent
  • Full-time
  • 2 months ago
CELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH group, which ambition is to become one of the most iconic luxury brands worldwide.To make this vision a reality we are looking for enthusiastic, passionate and agile personalities who are eager to evolve in a demanding environment.YOUR WORK ENVIRONMENTThe Celine Concession Store Manager is responsible for overall management of the concession, staff, merchandise, and customer service. They will also be responsible for achieving sales objectives, maintaining, and achieving high operational and merchandising standards and goals, building highly motivated teams, and developing associates to the next level.YOUR IMPACTOrganization:
  • Maintain a clear and effective store organization (by support functions and product categories)
  • Communicate on all organizational changes within the store
Staff Development and Retention:
  • Play a key role in team motivation by establishing a real team spirit and teamwork environment
  • Monthly review of staff on One-to-One basis
  • Evaluate individual staff performance through PCR process
  • Retain staff by identifying and developing growth potential of individual staff members
Customer Service:
  • Assist sales associates with various customer service issues
  • Coach and develop the team to maintain the highest degree of customer service
Operations:
  • Use Retail Pro and its inventory management functions
  • Work with Buyer for OTB and ordering responsibilities
  • Provide monthly qualitative and quantitative business reports
  • Maintain positive relationship with members of corporate office, regional office, and other stores
  • Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses and sales plan
  • Maintain accurate SKU levels, dollar levels and model stocks using current P.O.S. system.
  • Be fully trained in P.O.S systems and to ensure that the staff is proficient as well
  • Cycle/Physical inventory requirements must be met
Store Appearance:
  • Adhere to Grooming and Styling standards, lead by example, and enforce the standards within the entire team
  • Monitor the general appearance of the store: cleanliness, store maintenance, organization of sales area and back-of-house
Administration:
  • Ensure that key documents are kept in store
  • Build staff work schedules and ensure appropriate store coverage
  • Manage planning of paid holidays, absences, and report accordingly
Sales:
  • Continuously empower sales staff and ensure principles of Céline customer service are followed
  • Drive sales to meet or exceed sales budgets
  • Find opportunities to aid sales associates in fortifying client relationships through clienteling
  • Follow on a day-to-day basis the sales performance of the sales associates and the store as a whole
  • Set individual monthly objectives for each member of the team
Product Category Management:
  • Understand and explain store performance by category
  • Keep all product support tools well organized and ensure all team members have access to the information
Store Visuals:
  • Maintain merchandising standards in partnership with the Visual Merchandiser
Additional informationHuman Resources:
  • Supervise store personnel and enforce company policies
  • Ensure timely submission of timesheets using Kronos, verification of employee hours, etc.
  • Identify & own all store recruitment needs. Recruit, assess, & interview talent and partner with Regional & HR when needed
  • Provide new staff members with a systematic induction and organize follow-up with knowledge reviews
  • Exhibit strong interpersonal skills when dealing with staff, peers, supervisors and the NY and Paris office
KEYS FOR SUCCESSEducation:· Business School, University or “equivalent experience”Experience:
  • Position requires minimum of 7-10 years in store management experience; preferably in a luxury setting.
  • Computer literate; learn and use various software packages
Competencies:
  • Committed; result driven
  • Able to motivate others and build effective teams
  • Customer service oriented
  • Social perceptiveness
  • Proficiency in meditating and resolving issues or concerns that may arise
  • Problem-solver
  • Strong oral and written communication skills
Languages: Foreign Languages a plusWorkplace: 737 DUNSMUIR ST, VANCOUVER BC V7Y 1E4OTHER INFORMATIONPotential starting date: As soon as possibleOUR COMMITMENTCELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.CELINE recruits and recognizes all types of talent and singularities.

Celine