Technology Lead - Dynamics 365 Business Central
Infosys
- Calgary, AB
- Permanent
- Full-time
- Candidate must be located within commuting distance of Calgary, Alberta or be willing to relocate to the area. This position may require travel.
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 4 years of Information Technology experience.
- Candidates authorized to work for any employer in Canada without employer based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
- Augment Supportability PM & Beta Engineer capacity across product area PODs not currently covered and/or assist with existing SPMs and provide assistance as needed.
- Have demonstrated ability (implementation, technical troubleshooting and/or development) within the assigned POD Product area:
- Dynamics 365 Customer Engagement
- Dynamics 365 Finance & Operations
- Dynamics 365 Business Central
- Gather support data and identify trends from that data related to future deflection (self-help, product improvements) and/or support readiness.
- Share data-driven trend analysis and deflection/readiness opportunities with CSS and Engineering stakeholders.
- Engage CSS Delivery and/or Engineering stakeholders to identify and document development action plans and govern those plans to completion.
- Author, publish and maintain content that aligns with self-help and support readiness needs per above action plans.
- Has technical troubleshooting, development and/or implementation experience (3-5 years) in one or more of the following products:
- Dynamics 365 Customer Engagement
- Dynamics 365 Finance & Operations
- Power Platform (Power Apps, Power Automate, Power Virtual Agent)
- Expecting ownership of multiple (2-6) skill workstreams simultaneously for general scope above.
- Consistent flow of deflection and readiness impact as trend analysis cycle repeats at least monthly for each workstream