General Manager

• Lead with Clarity: Bring structure, direction, and accountability to complex operations.

• Think Strategically: Align business operations, financial planning, and people practices with long-term organizational goals.

• Build Strong Teams: Support, coach, and empower staff while fostering a positive workplace culture.

• Act with Integrity: Approach decisions with professionalism, fairness, and sound judgment.

• Strengthen Partnerships: Build trusted relationships with leadership, staff, community partners, and vendors.

• Stay Organized & Adaptable: Manage multiple priorities while keeping operations running smoothly.

• Oversee day-to-day administrative operations including office systems, member services, and organizational record-keeping

• Develop and improve internal policies, procedures, and workflows to strengthen operational efficiency

• Maintain compliance with insurance, legal, regulatory, and governance requirements in collaboration with the Board

• Develop operational plans and performance indicators that support organizational priorities and program delivery

• Develop and manage the annual operating budget in partnership with the Board of Directors

• Monitor revenue and expenses across departments including programs, camps, rentals, and events

• Oversee financial processes such as accounts payable/receivable, payroll administration, and banking functions

• Ensure accurate preparation of financial reports, cash flow analysis, and audit documentation

• Support grant applications, procurement activities, and financial planning initiatives

• Support day-to-day people operations in collaboration with the HR team, including coordinating recruitment logistics, onboarding scheduling, and staff scheduling oversight

• Assist with coordinating performance management activities such as scheduling goal-setting discussions, check-ins, and review timelines

• Help organize professional development opportunities and team-building initiatives that strengthen staff engagement and culture

• Work closely with program leadership and HR to foster a collaborative and supportive workplace environment

• Oversee front-desk operations, registration systems, and client service functions

• Ensure smooth and efficient registration periods for programs, camps, and events

• Address escalated member inquiries or concerns with professionalism and discretion

• Monitor service feedback and implement improvements that enhance the member experience

• Serve as a key operational liaison between staff leadership and the Board of Directors, in partnership with the Technical Director.

• Provide regular updates and reports related to finances, staffing, risk, and operational performance

• Support Board meetings, Annual General Meeting planning, and governance processes

• Work closely with program leadership to ensure alignment between operational capacity and program needs

• Maintain strong working relationships with facility partners and community stakeholders

• Manage vendor contracts and relationships including IT, cleaning, equipment, and software providers

• Oversee operational supplies, equipment tracking, and facility readiness

• Represent the organization professionally in the community and support strategic partnerships

• Foster a culture of safety, accountability, and respect across all operations

• Ensure operational systems support Safe Sport requirements and related documentation processes

• Coordinate risk management documentation and incident escalation procedures in alignment with organizational policies

• Brings 7+ years of progressive experience in business operations, nonprofit administration, office management, or a similar leadership role.

• Has strong financial management skills, including budgeting, payroll oversight, and financial reporting.

• Has experience leading and supporting large teams (20+ employees preferred).

• Is highly organized and comfortable managing multiple priorities in a dynamic environment.

• Communicates clearly and confidently while handling sensitive situations with professionalism.

• Is proficient in Microsoft Office or Google Workspace and comfortable working with CRM, registration, or membership-based systems.

• Values strong workplace culture, accountability, and safe environments for staff, members, and program participants, including knowledge of Safe Sport principles and requirements.

• Holds post-secondary education in Business Administration, Nonprofit Management, Human Resources, or a related field (considered an asset).

• Brings experience working with Boards of Directors, community organizations, or recreation/sport environments (a strong asset).

• Competitive salary of $100,000 – $120,000, based on experience, to reward your hard work.

• Comprehensive extended benefits package.

• Generous paid time off with Paid vacation and sick time.

• Professional development opportunities to support continued growth.

• An on-site leadership opportunity where you can make a visible impact across the organization each day.

• The opportunity to play a key leadership role in a respected community organization.

Envol Strategies