Service Specialist II (Field Technician Building Automation Systems - Service) Edmonton, Alberta

Siemens

  • Nisku, AB
  • Permanent
  • Full-time
  • 17 hours ago
Technology driven, problem solversCustomers around the world trust in our products. Our service technicians and engineers significantly contribute to that. You are the first on the scene to solve any technical problem. You are a trusted adviser, team player, and make things possible. “Unsolvable” is a foreign term, and you go the distance. Your focus on the customers' needs makes you an invaluable partner. When you join our team, the possibilities are endless.What will you do?The main function of a Service Specialist is to attend on-site service visits, provide preventative maintenance, troubleshooting, and repair. Additional responsibilities related to the technical delivery of small service projects, work and time material and may be assigned as well. Our customers will have various products installed that fall into the - HVAC and automation controls, as well as their associated computer systems. The goal is to insure system up-time and efficiency. Responsibilities:
  • Work safely by following the highest standard of safe work procedures and abiding by all applicable legislation and regulations
  • Represent Siemens at a range of customer premises in an appropriately professional manner
  • Work in collaboration with partner companies and their representatives
  • Diagnose problems, determine corrective action and repair Building Automation Systems (BAS) systems.
  • Perform preventative maintenance and diagnostics on BAS system components
  • Document problems for your customer, discuss, and advise them on the best course of action
  • Provide field information as needed to the central dispatcher and other administrative support
  • Identify and bring forward additional business opportunities including time and material work, system extensions, upgrades, and service contact expansion
  • Complete repairs, replacements, upgrades, adjustments, and calibration on BAS systems by following written instructions
  • Pursue ongoing learning in order to keep up with changes in the industry, new products and technologies, and new customer requirements
  • Conduct training and development classes for customer operators and technicians
  • Deliver technical support coaching and direction to end users and colleagues
  • Ensure that all records are kept up to date including, drawings, service records, and instructions
What will you need to succeed?
  • A professional certification, college diploma, or university degree in a related field
  • Knowledge of: electrical control systems instrumentation, industrial electronics, programming, and information technology
  • 2+ years of experience working with Building Automation Systems (BAS)
  • Knowledge and experience with Open Communication protocols like BACNET, Modbus, etc.
  • Diagnostic skills: ability to systematically identify and resolve technical problems
  • Experience independently delivering high quality service to a variety of customers; customer service oriented
  • Ability to stay calm and professional under pressure, willing to communicate and work though complex problems
  • Autonomy, resourcefulness and strong organizational skills
  • IT literate and possess proficiency in Windows applications, including MS Office suite
  • A valid driver's license and ability to drive a company vehicle to customers in assigned region(s)
  • Willingness to occasionally share on-call responsibilities with colleagues
  • Assets: Knowledge of building mechanical systems; training and certification in a related trade; understanding of the Building Code as it pertains to automation; specific technical knowledge of Siemens building automation systems.
Why you'll love working for Siemens!
  • Freedom and a healthy work- life balance- Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
  • Solve the world's most significant problems - Be part of exciting and innovative projects.
  • Engaging, challenging, and fast evolving, cutting edge technological environment.
  • Opportunities to advance your career and mentorship programs on a local and global scale.
  • Competitive total rewards package.
  • Profit sharing available.
  • Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
  • Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
  • Participate in our celebrations, social events and offsite business events.
  • Opportunities to contribute your innovative ideas and get paid for them!
  • Employee perks and discounts.
  • Diversity and inclusivity focused.
Siemens is proud to be an eight-time award winner of Canada's Top 100 Employers, Canada's Greenest Employers 2025 and Canada's Top Employers for Young People 2025.About us.We share our ideas and champion the people behind them.Siemens Canada is a leading technology company focused on industry, infrastructure, mobility, and healthcare. The company's purpose to is to create technology with purpose, transforming the everyday, for everyone, since 1912. By combining the real and the digital worlds, Siemens empowers its customers to accelerate their digital and sustainability transformations, making factories more efficient, cities more liveable, and transportation more sustainable. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a leading global medical technology provider pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
In fiscal 2024, which ended September 30, 2024, Siemens Canada had revenues of approx. $2.2 billion CAD. The company has approximately 4,400 employees from coast to coast and 37 office and production facilities across Canada.To learn more about Siemens Canada, visit our website atWhile we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Siemens