Service Supervisor

SMS Equipment

  • Williams Lake, BC
  • $115,000-120,000 per year
  • Permanent
  • Full-time
  • 12 days ago
Description :At SMS Equipment, the right partnership makes everything possible. We’re looking for a Service Supervisor to join our team in Williams Lake, BC. This full-time role offers a salary of $115,000 – $120,000 annually, plus incentive opportunities and eligibility for overtime. You’ll also receive comprehensive benefits and be part of a safety-focused organization that values leadership, operational excellence, and employee development.If you’re a certified technician with mining experience and a focus on safety, quality, and customer service, we want to hear from you.Your RoleAs a Service Supervisor, you’ll oversee shop and field technicians working on heavy equipment repairs, maintenance, and welding. Key responsibilities include:
  • Scheduling technicians and assigning daily work scopes, including welding and field service
  • Leading safety practices through toolbox talks, mentorship, and daily reinforcement
  • Communicating with customers to coordinate work, provide updates, and confirm expectations
  • Preparing and reviewing repair quotes and ensuring accurate, timely work order completion
  • Inspecting work in progress and final outcomes to meet quality, safety, and warranty standards
  • Working closely with parts, warranty, and admin teams to support efficient job flow
What You Bring
  • A safety-first mindset with the ability to lead a team in a fast-paced service environment
  • A minimum of 5 years of experience working in the mining industry
  • A minimum of 2 years of leadership experience in the mining industry
  • Journeyperson certification in a relevant trade (Heavy Equipment Technician or similar)
  • Skilled in planning, technician scheduling, and customer communication
  • Strong knowledge of OH&S regulations, warranty processes, and repair best practices
Pre-Employment RequirementsTo gain access to the worksite, candidates may be required to complete:
  • Pre-Employment Medical Questionnaire
  • Drug and Alcohol check
  • Reference Check
  • 5 Year Commercial Drivers Abstract
This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.We thank all applicants for their interest, however only those selected for interview will be contacted.At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment