Senior Client Manager- (Sales & Merchandising)
- Mississauga, ON
- Permanent
- Full-time
Location: Hybrid (Mississauga HQ + Remote)
Job Type: Full Time PermJob Summary:Like the idea of helping clients execute their goals at retail? Join our dynamic team! Be part of a national sales and merchandising team. Flexibility, Variety, Competitive Compensation, and Independence are what we have to offer with our Top Tier CPG client!Brand Momentum Inc. has an exciting opportunity for a Senior Client Manager!Reporting directly to the Sr. Director - Sales and Merchandising, the position of Senior Client Manager, consists in part of the execution of annual plans - Brand Momentum and Client(s). This position is responsible for maintaining and growing superlative client relationships, providing strong thought leadership and driving the business with a proactive approach. Additionally, the National Client Manager is responsible for the implementation of Client-aligned “go to market strategies” through our field Teams to deliver against Client KPI targets and expectations.Responsibilities and Duties:
- Operate as the lead point of contact for all matters specific to Client account management
- Build and maintain strong, long-lasting client relationships
- Ability to understand what success means to our Clients and shape a plan that delivers value-added results and excellence in their business
- Attend/Lead Client meetings and be an impactful and active participant to ensure continuous alignment on Client deliverables
- Execute Client go-to-market strategies
- Effectively provide clear retail execution direction to the Brand Momentum Regional Leaders
- Prepare and present regularly scheduled performance updates
- Track and assess key account performance metrics to identify challenges, opportunities and develop an effective action plan
- Review available retailer sales data to prepare plans for underperforming locations.
- Active in the field to evaluate and measure the execution of plans
- Escalates Client issues in a timely and proactive manner
- ½ day field visit bi-weekly to observe execution conditions and identify additional opportunities
- Develop, mentor and coach direct reports (when applicable)
- Assist in the hiring of staff as required
- Conflict resolution, handling complaints or emergencies that may fall outside regular business hours
- Able to travel within North Americas when needed
- Post-Secondary degree, preferably in Business
- 5+ years' experience in an Account / Client management role
- Excellent client relationship management skills - Client-focused - must be approachable
- Strong understanding of CPG
- Driven by the achievement of client KPIs and sales metrics
- Multiple channel knowledge - Mass, Drug and Grocery (Convenience/Gas is an asset)
- Excellent leadership skills
- Ability to execute in the field and implement the Client's market strategy
- Flawless execution of client plans
- Proficiency in Microsoft (Excel, Word, PowerPoint)
- Ability to mine and review retailer sales data
- Potential oversight of team colleagues, including but not limited to, administrative and or client management.
- Extremely detailed and organized with excellent follow-through and up to the ability
- Bilingual an asset
- Operates with trust and integrity
- Action-oriented
- Excellent communication skills - listening, verbal and written
- Ability to establish plans and set priorities
- Well-developed negotiation skill
We are sorry but this recruiter does not accept applications from abroad.