Technical Partner Manager
Hootsuite
- Toronto, ON
- Permanent
- Full-time
- Build authentic and transparent relationships with developers, strategic partners, and systems integrators and provide technical support to them to ensure our mutual success.
- Share your expertise on Hootsuite's APIs, SDKs, and Developer Portal with third party developers and strategic partners to create quality apps and integrations that extend our products' core value.
- Manage technical integrations through the full software development lifecycle( scoping through to deployment), and post go live support to ensure quality and timeliness of delivery and sustainment.
- Lead efforts with cross-functional stakeholder teams to successfully implement integrated solutions, tools or apps for Hootsuite customers.
- Analyze market trends for opportunities to create new apps and integrations that allow Hootsuite to access new customers or retain existing customers.
- Represent Hootsuite by evangelizing with the developer and partner community to understand their business goals and to identify opportunities for them within our ecosystem.
- BS in Computer Science or Engineering, or equivalent experience including Technology Consulting
- Significant relevant experience as a Developer, Technical Product / Program Manager, or Solution Engineer, comfortable reading and writing technical documentation and experience writing code
- Some practical experience working with the Agile product development methodology across the full software development lifecycle, ideally in a customer, client or partner facing capacity
- Experience building on, or managing others to build on, APIs and SDKs
- Experience implementing SaaS solutions, understanding web technologies (CSS, HTML/HTML5, JS, JQuery and PHP), microservices, and distributed application architecture on customer projects
- Highly organized with excellent communication skills
- Analytical with strong skills in quantifying results
- Understand a wide breadth of products in order to identify unique opportunities to drive innovation with partners
- Explain complex technical issues or matters to non-technical counterparts when necessary
- Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
- Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects, even in the face of uncertainty
- Creativity and Innovation: seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions
- Accountability: holds self and others accountable to meet commitments. Comfortable operating autonomously, proactively identifying and finding solutions to problems and opportunities
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.