Staff UX Researcher, Quantitative

Lightspeed

  • Toronto, ON
  • Permanent
  • Full-time
  • 15 days ago
Hi there! Thanks for stopping by 👋Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!Lightspeed Commerce is seeking a Staff UX Researcher (Quantitative) to lead research across a wide range of retail experiences and financial services. This role spans multiple product areas - from in-store and online retail solutions to payments, capital, and other financial products - offering the opportunity to shape experiences that reach thousands of merchants worldwide. You'll work across multiple squads and product domains, helping to grow and mature the UXR practice, fostering a culture of evidence-based decision-making, and leading impactful research that drives strategic and tactical product directions.The ideal candidate is a data-driven problem solver with deep expertise in quantitative research, analytics, and scaling AI-driven methods. You have a proven track record of translating large, complex datasets into clear insights, building user-friendly experiences from multifaceted information sources, and applying advanced analytical techniques to drive commercial outcomes. You are equally comfortable writing SQL queries against massive datasets, applying statistical models, and collaborating with design, product, and engineering teams to embed intelligent solutions directly into the product.What you'll be doing:
  • Problem Solving & Quantitative Insight: Lead complex research high-impact research initiatives, shaping strategy and vision. Manipulate and analyze large, complex datasets to uncover insights and guide decisions with advanced statistical methods. Break complex challenges into rapid, testable experiments.
  • Driving User-Centric, Data-Informed Decisions: Partner with product and data teams to design strategies and projects grounded in robust quantitative evidence. Build living dashboards, metrics frameworks, and automated reporting to track experience performance at scale. Conduct multivariate experiments, and funnel analyses to measure impact and prioritize improvements.
  • Systems Thinking: Evolve design and research frameworks to incorporate AI-driven methods and predictive analytics. Think long-term and create sustainable frameworks and methods for UXR that can be adopted, adapted, and evolved across multiple teams. Maintain consistency and quality while enabling faster, evidence-based iteration cycles for cross-functional teams who do research.
  • Coaching and Collaboration: Mentor researchers and designers in quantitative methods, analytics tools, and AI integration. Lead cross-functional workshops to align on hypotheses, metrics, and experiment design. Build strong relationships with engineering, data science/analytics, and product management to ensure actionable outcomes. Communicate findings clearly to both technical and non-technical audiences.
What you need to bring:
  • 6+ years in UX research, analytics, or product data science roles with measurable impact.
  • Proficient skills in SQL, data visualization tools (Tableau, Looker, etc.), and statistical software (R, Python, SPSS, etc.).
  • Proven ability to apply quantitative methods - statistical modeling, behavioural data analysis, experimental design.
  • Experience implementing AI-driven research methodologies and outcomes
  • Strong understanding of large-scale data pipelines and how to work with data engineering teams.
  • Ability to integrate quantitative research with qualitative insights for a holistic view of the user experience.
  • Proficiency in testing solutions through both research and in-product experimentation.
We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try!What's in it for you?You'll enjoy:
  • A flexible work environment that empowers you to do your best work
  • A culture that celebrates performance
  • The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard
  • Career-defining opportunities
Plus benefits designed to keep you happy, healthy and fulfilled.
  • Flexible paid time off and remote work policies
  • Equity options, because this is your company too
  • Contributions to your pension plan. Your future matters
  • Training opportunities to grow your skills and career
  • Health and wellness credit so you feel your best
  • Time off to volunteer and give back to your community
  • Interest groups, employee led networks, social committees to sponsored sports teams
  • Computer purchase program to get your personal Macbook
  • Enhanced parental leave to support growing families
#LI-DS1To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our .Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.Lightspeed handles your information in accordance with our .

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