Food and Beverage Supervisor

• Oversee daily department operation, including start of shift briefings, section assignments, bill discrepancies and end of shift cash remittances
• Greet and welcome guests to the restaurant and ensure their experience is positive
• Ensure that service standards are being met by the front of house service associates in all food and beverage areas
• Serve as an individual contributor and department role model by performing technical or functional job duties such as serving or clearing tables, taking orders, etc.
• Work with the leadership team to ensure that associates are trained and clearly understand their job roles, responsibilities, and performance expectations
• Address guest concerns, requests or issues
• Provide constructive feedback to associates to help them develop their skills
• Collaborate with Service Manager to develop and carry-out ideas and procedures to continuously improve department performance
• Ensure that department goals are communicated, understood, and met by associates
• Coordinate tasks and work with other departments to ensure that the department runs efficiently
• Coach and counsel associates on work related concerns and issues to ensure satisfaction and productivity
• Assist in preparing and presenting performance management documentation to associates
• Assist in preparing work schedules and payroll, reconciling of gratuities of associates ensuring accuracy, adjustments and distribution
• Issue and distribute uniforms and ensure associates are following grooming standards
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Adhere to all environmental policies and programs as required
• Other duties as assigned

• Diploma or degree in tourism or hospitality, or working towards
• 2 years of food and beverage leadership experience in a resort or hospitality setting
• Comprehensive knowledge of fine food wines and service
• Smart Serve certification
• Must possess excellent customer service skills
• Must be computer literate. Preferred candidate will have previous experience with food and beverage software, Microsoft Word and Excel
• Strong verbal and written communication skills
• Detail-oriented and works with a high degree of accuracy
• Ability to multi-task in a fast-paced environment
• Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

• Must be able to work flexible hours including evenings, weekends and holidays
• Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
• Stand, sit or walk for an extended period of time or for an entire shift
• Reach overhead and below the knees, including bending, twisting and pulling

Friday Harbour Resort