Director, SPM Implementation
Forma AI View all jobs
- Toronto, ON
- Permanent
- Full-time
- Define and lead the implementation strategy and operational framework for onboarding and scaling customer deployments.
- Build, mentor, and lead a high-performing implementation team, establishing best practices, processes, and standards for delivery excellence.
- Partner with executive leadership to align customer implementation strategy with company growth and product roadmap priorities.
- Establish KPIs and success metrics for implementation performance, customer outcomes, and operational efficiency.
- Serve as a senior strategic advisor to executive and senior client stakeholders, guiding customers on how to optimize their sales compensation programs and operational processes.
- Oversee a portfolio of complex and enterprise customer relationships, ensuring successful implementations, renewals, and long-term value realization.
- Develop a deep understanding of each client's business model, revenue strategy, and sales performance management framework.
- Guide the architectural design of customer implementations, translating complex data structures, business rules, and compensation models into scalable platform configurations.
- Oversee the design of commission engine architecture, rules logic, and data pipelines to support accurate and scalable compensation processes.
- Ensure implementations adhere to best practices for data architecture, governance, and system scalability.
- Partner closely with Product and Engineering leadership to translate customer needs and implementation insights into product improvements and new platform capabilities.
- Influence the product roadmap by advocating for features that drive automation, scalability, and improved customer outcomes.
- Collaborate with Sales, Customer Success, and Revenue Operations teams to ensure a seamless customer lifecycle experience.
- Act as a thought leader in Sales Performance Management (SPM), advising customers on best practices for:
- incentive compensation plan design
- quota setting
- crediting rules
- commission operations
- payroll processes
- Identify opportunities to improve and modernize customer SPM processes through automation and analytics.
- Education or background in Engineering, Commerce, Mathematics, Statistics, or a related analytical field
- 8-12+ years of relevant experience, including leadership experience in implementation, consulting, revenue operations, or analytics-driven SaaS environments
- Experience with Sales Incentive Compensation or Sales Performance Management (SPM) platforms
- Proven experience building and leading implementation or customer operations teams in a SaaS or enterprise technology environment
- Strong experience working with large datasets and complex data architectures
- Deep understanding of system workflows, data modeling, and platform configuration
- Strong analytical mindset with the ability to translate business needs into scalable technical solutions
- Demonstrated ability to lead cross-functional initiatives and influence senior stakeholders
- Excellent organizational, communication, and executive presentation skills
- This position is for an existing vacancy
- Work well, together. We're real. We have kids and pets. Mortgages and student loans. We're in this together, so no matter how brilliant any one of us is, we always play nice with one another - no exceptions.
- Be precise. Be relentless. We believe complacency breeds failure, so we set new goals as quickly as we achieve them. We persist in the face of adversity, learn from our mistakes, and push each other to continuously improve. The status-quo is kryptonite.
- Love our tech. Love our customers. Our platform solves a very complex problem in a currently underserved market. While everyone at Forma isn't customer-facing, we're all customer-focused. Maybe even slightly customer-obsessed.