As a Corporate Customer Service Representative will work across all brands and affiliated programs to provides exceptional customer service to retail customers. This position receives a diverse set of calls and requires the ability to quickly adapt in a fast pace and ever changing environmentMost call topics fall within three categories:Triangle Rewards programAfter sales product support & warrantiesStore experiences & company policiesTriangle Rewards Program:Assisting customers getting points, promotions are not applied, merging loyalty accounts, etc.After sales product support & warranties:Helping customers use the products they purchased by providing instructions or troubleshooting. Discussing warrantiesStore experiences & company policies:Complaints, price matching, corporate responsibility inquiries, etc.Empathetic Customer Service MindsetAttention to detailInitiativeInclusivity is a mustKeyboardingExcellent time management skillsStrong technical aptitudeCreative Problem SolvingMust HavesDemonstrated passion for driving an exceptional customer experienceMinimum one year of customer service experience in retail, fast food, hotel & Hospitability industry, etc.Demonstrated active listening, professional verbal communication skillsDemonstrated aptitude with multiple systems and ability to support with basic browser-based functionsHigh School Diploma or equivalentNice to Have (Not Required)Previous call centre experienceHours:8 am – 9 pm Monday to Friday9 am – 5 pm Saturday and SundayShifts are created three weeks out based on business requirementsCandidates must be fully available upon hire during department hours of operationEligible for Annual Shift BiddingBenefits:Employee focused organization.Community driven organization – whatever community you exist in, we are very involved inEnsuring that the community prospersCareer growth opportunity.Performance based incentivesTraining:Virtual and In Person availableMinimum of 3 weeks of training – modularSystemsProcessesCustomer service2 weeks in class and 1 week one the job trainingOngoing coaching*This position is Bilingual French/EnglishThis is a contract position that will go from September 2025 until the end of January 2026About UsAt Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.Our Commitment to Diversity, Inclusion and BelongingWe are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .AccommodationsWe stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
