Learning and Development Coordinator

• Assist in development, implementation and evaluation of programs/initiatives and/or policies related to the Division, working in consultation with the assigned Manager(s)

• Recommend changes to improve programs or policy and procedure

• Interpret and maintain knowledge on government policy, programs and legislation

• Support the creation and delivery of the staff development strategies required in the implementation of programs/ initiatives, policy, technology change and other professional development needs

• Provides feedback on the progress of staff in training and development strategies

• Review and interpret provincial memos/directives/regulations and develop appropriate policies and communications to staff

• Identify terms of reference and potential funding sources as well as developing funding proposals

• Assist as an expert in the implementation and use of technology including provincial and local systems projects

• Possess knowledge on use of program specific systems as required, including but not limited to the provincial social assistance system, OCCMS and Yardi

• Assist in system issue understanding and resolution including ticket submission and follow up on resolutions with the necessary experts i.e. IT or the province

• Responsible for administration and maintenance of test files in the provincial database learning environment

• Use Microsoft Office, survey applications and other software required in daily operations

• Provide research, analysis and data interpretation to support daily operations, project planning and other decision making within the Division. Complete needs/gap analysis, environmental scans and other data metrics and performance indicators

• Work collaboratively with other County departments, community based service providers and provincial professional associations (OMSSA) as it relates to staff development opportunities, creation of policy and procedures and the implementation of projects as well as building community capacity for Social Service Division services and programs

• Disseminate complex information by creating communication plans and tools to relay the information in a manner that promotes understanding and learning

• Exchange and provide information through multiple communication channels for a variety of audiences including one-on-one and group settings

• Incumbents must keep up-to-date on all relevant legislation, collective bargaining agreements, County Policies and Procedures, etc. ensuring that these are implemented as prescribed

• Incumbents must possess the physical ability to meet the duties and responsibilities of the job description and/or the requirements identified within the position's Physical Demands Analysis

• A university degree from an accredited post-secondary school institution with a minimum of 6 credits in relevant Human Services courses is required.

• Minimum 5 years' experience working in the Social Services sector

• Project development and implementation experience preferred

• Current working knowledge of Ontario Works legislations and policies along with an understanding of Housing, Children's Services and Homelessness and the programs delivered within the Social Services Division

• Advanced knowledge on the Ontario Works provincial social assistance system and an understanding of other technologies used in the Social Services Division

• Excellent technological skills including proficiency in Microsoft Office applications including spreadsheet development via Excel

• Demonstrated highly effective interpersonal, organizational and time management abilities

• Excellent written and oral communication skills. Experience delivering information in a group setting is preferred

• Demonstrated skills in working with different levels of staff in an organization and the ability to work collaboratively with external groups, agencies, and/or individuals

County of Lambton