Quality Improvement Coordinator

• Life and Work Experience
• Minimum of 3 years of direct project management experience in the areas of quality improvement in a community-based health care setting.
• Project Management Certification preferred.

• Your Education Path
• Master’s degree in public health, business, or health administration.

• Required Language
• Fluency in English required.
• Proficiency in additional languages is considered an asset.

• Demonstrated success in design, development, and implementation of organization-wide quality improvement and process improvement initiatives, preferably in a community-based healthcare setting.
• Skilled in using quality reporting software and platforms to monitor compliance and support improvement initiatives.
• Familiar with healthcare regulatory databases and portals for submission and review of quality data.
• Experienced with Electronic Medical Records (EMR) systems for extracting and interpreting clinical data.
• Knowledge of statistical tools and methodologies.

• Proficient in data analytics tools (e.g. Microsoft Excel, Power BI) for tracking, analyzing, and visualizing quality and performance metrics.
• Able to navigate and utilize project management tools to coordinate improvement initiatives.
• Comfortable with virtual collaboration platforms.

• Strong written and oral communication skills.
• Experience in preparing reports and making verbal and written presentations to Leadership and/or Boards of Directors to educate and seek support on recommendations.
• Demonstrated ability to persuade and positively influence others.

• Excellent time management skills and understanding of project management methodologies.
• Demonstrated ability to prioritize work effectively, independently, and monitor own performance objectively.
• Ability to work under pressure and deal with conflicting priorities and deadlines with the highest degree of accuracy.

• Demonstrated commitment to the principles of health equity, inclusion, and anti-racism/anti-oppression.
• Ability to evaluate own needs for personal and professional development to maintain a high level of competence and practice.
• Demonstrated complex decision-making ability and creative problem solving/critical thinking.

• With support of the Manager for Strategic Initiatives and Integration, provide direction, facilitation, and coordination of centre-wide quality improvement initiatives.
• Develop and monitor indicators to track centre-wide progress towards strategic and operational goals and funder requirements as part of a corporate accountability framework.
• Collaborate with leadership and stakeholders to identify opportunities to enhance organizational performance and client outcomes.
• Monitor compliance with internal policies and external regulatory/accreditation standards.
• Lead the development, implementation, and tracking of quality improvement activities related to accreditation and regulatory compliance.
• Assist in writing annual reports, integrating data using effective presentation and display techniques.
• Promote a culture of safety, continuous learning, and client-centered care.

• Provide leadership in the design, implementation, and evaluation of process improvement and efficiency initiatives across the organization.
• Develop and maintain a 12-month process improvement plan aligned with the strategic direction.
• Engage and support staff in implementing process improvement strategies to achieve sustainable organizational goals.

• Provide project management support for key strategic initiatives related to quality improvement, process optimization, and strategic integration.
• Facilitate the development and execution of new projects, programs, and initiatives in alignment with organizational priorities.

• Conduct research and prepare briefs to interpret relevant public policies and community health issues.
• Lead the development and implementation of evaluation frameworks for programs and strategic initiatives.
• Guide and support staff in program evaluations, including identifying appropriate internal and external evaluation resources.
• Maintain an up-to-date inventory of program evaluations and logic models, ensuring accessibility and use across the organization.

• Facilitate regular internal quality improvement meetings and collaborative stakeholder tables, including agenda development, data reporting, and documentation of outcomes.
• Assist in staff training on quality improvement principles, methodologies, and performance metrics.
• Collaborate with the data team to ensure accurate and meaningful data capture and reporting in support of decision-making.

Somerset West Community Health Centre