Automotive Technician (Performance Auto Group - Niagara Region)
Performance Auto Group
- Niagara Falls, ON
- $60,000-130,000 per year
- Permanent
- Full-time
- Great Experience: Every customer is entitled to a great experience
- Integrity: We are honest and transparent in our actions
- Diversity: We are stronger through the inclusion of people, brands and ideas
- Innovation: We passionately embrace opportunities for new and continuous improvements
- Empowerment: We encourage and support our people in taking initiative
- Giving Back: We positively impact the communities in which we live, work and raise families
- Project a positive attitude for the benefit of our customers and our junior employees.
- Retrieve repair orders from dispatch on a timely basis.
- Obtain parts from the Parts Department as required.
- Use repair order punch clock appropriately, (i.e. punch onto specific line when starting task, and punch off when task is complete).
- Road test vehicles as required.
- Address all customer concerns using the Three C's method - Complaint, Cause, Correction.
- Examine all vehicles to determine if additional safety or service work is required.
- Prepare a complete report on the back of the repair order.
- Estimate flat rate times for each recommendation. Use supplied flat-rate manuals and the Employer policies as a guide.
- Obtain parts prices and note availability for each recommendation.
- Perform all work as outlined on the front of the repair order and as authorized on the back, with efficiency and accuracy, and in accordance with company and factory standards.
- Order all parts when authorization is received, unless specifically told otherwise. Indicate on the RO that you have done so.
- Save and tag parts if the job is under warranty or insurance, or if requested by the customer.
- Road-test vehicles after service any time a wheel is removed, or any time a repair that might affect drivability is performed (i.e. tune-up, valve adjustment, brake work, suspension work, rattle/noise repair, etc.). Straight oil changes or transmission fluid changes are excluded.
- Ensure that all work performed is thorough, accurate, and completed in a timely fashion.
- Work effectively without supervision.
- Supervise work of all apprentice technicians or students; report immediately any deficiencies to the Service Manager.
- Attend factory-sponsored training classes as scheduled by management.
- Attend dealer-specified training courses as scheduled by management.
- Keep abreast of all factory technical bulletins.
- Learn and understand all current and emerging technologies as they apply to automobile service.
- Maintain a high degree of concentration to prevent “comebacks”.
- Ensure that customer cars are kept as clean or cleaner than when they arrived, both inside and out.
- Keep shop area neat and clean at all times.
- Other duties as required by management.
- Grade 12 diploma or GED.
- Automotive Service Technician, fully licensed (310S or higher).
- Proven knowledge and experience with automotive mechanical operations preferred.
- Must be team oriented with a positive attitude.
- Work well under pressure in a fast-paced environment.
- Must be reliable and able to work productively with minimal supervision.
- Ability to read and comprehend instructions and information.
- Must have a valid Ontario Driver's License and good driving record.
- May be required to work on Saturday as per business needs.
- Has a neat appearance, good judgment, and mature attitude.
- Personable, reliable, courteous.
- Works well in a fast paced environment.
- Demonstrate willingness to learn and succeed.
- Must be team oriented, reliable and hardworking with a positive attitude.
- Excellent diagnostic and electrical skills.
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Tool and Boot Allowance
- Competitive Production Bonus
- Supplied tool boxes/cabinets
- Boot and Tool allowance
- Productivity Bonus and Paid OEM Training
- Modern facility with newest technology
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?!