IT Support Specialist

• Implementing and supporting IT infrastructure across the organization, including domain services, endpoint protection, firewall, local area network (LAN), Wi-Fi, virtual private network (VPN), and surveillance systems by making necessary recommendations to the leadership team.
• Providing day-to-day support for hardware across the centre including desktops, servers, phones, tablets, Wi-Fi routers, printers, and other networking equipment.
• Providing day-to-day support for software across the centre including EMRs (Accuro & ABELDent), Office 365 applications, Webex, VPN and other IT tools.
• Maintaining a comprehensive and up-to-date inventory of all IT hardware across the organization with asset tagging.
• Coordinating the full IT hardware lifecycle, including procurement, deployment, maintenance, decommissioning and disposal. Ensuring assets are tracked, optimized, and aligned with organizational needs and compliance standards.
• Evaluating security risks and delivering proactive cybersecurity and anti-spam support across hardware and software systems, maintaining a secure IT environment.
• Supporting EMR systems through implementation, customization, user training, and issue resolution, ensuring optimal functionality and user experience.
• Documenting up-to-date workflows, protocols, and creating user guides for the effective use of IT tools, EMR software and office applications.
• Coordinating and facilitating IT system changes and enhancements across the organization, ensuring alignment with CHC-wide processes, standards, and compliance requirements.
• Safeguarding medical and administrative data by conducting regular system backups, validating restore procedures, and ensuring robust recovery protocols are in place.
• Co-managing the organization’s website and related web-based applications and tools, ensuring content accuracy, functionality, and user accessibility.
• Participating in internal and external committees and regional user groups to develop best practice guidelines in information technology, and cybersecurity.
• Participating in team meetings and effectively communicating interdisciplinary concerns as needed.

• Diploma or degree in Information Technology or a related discipline.
• Minimum 5 years’ experience in IT support or systems administration.
• Strong analytical, troubleshooting, and customer service abilities.
• Certifications such as Google IT Support, CompTIA Network+, or Security+ are considered assets.
• Experience in a Community Health Centre or healthcare environment is an advantage.
• Excellent communication and interpersonal skills.
• Proficient in EMR systems, Microsoft Server environments, and the Microsoft 365 suite.
• Demonstrated problem-solving skills with sound judgment to escalate when necessary.
• Experience in collaborating with stakeholders, end users, and leadership on technical solutions.
• Multilingual abilities are an asset.

• IT infrastructure uptime and reliability.
• Support ticket resolution efficiency.
• Hardware lifecycle management accuracy.
• Cybersecurity compliance.
• EMR and software support effectiveness.

• Preference may be given to applicants who identify as Francophone and/or Indigenous, in alignment with funding requirements that support the recruitment of underrepresented groups in healthcare. All qualified candidates are encouraged to apply.
• Reliable access to a personal vehicle for work-related travel.
• Comfortable with longer periods of sitting and working at a computer.
• Ability to flex work hours, as required by the organization.

• Competitive salary ($55,291 - $66,184)
• Health and Dental benefits
• Pension Enrollment (HOOPP)
• Professional Development Days + Funding
• Paid Vacation
• Short-Term and Long-Term Disability

Essential HR