Retail Experience Specialist- Pfaff Harley-Davidson, Concord, ON L4K 2M6Are you passionate about retail, customer experience, and everything Harley-Davidson? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Pfaff Harley-Davidson is looking for a Merchandising Administrator to support our growing retail and e-commerce operations!Why Pfaff?At Pfaff Harley-Davidson, part of the Lithia & Driveway family, we believe in delivering exceptional experiences for both our customers and our team. With a strong brand, a loyal customer base, and a collaborative team environment, we’re proud to represent a legendary name in motorcycling. We move fast, think forward, and never settle for average—and we’re looking for someone who’s just as driven.What You’ll Be Doing:Supporting the day-to-day operations of the motorclothes and merchandise department, both in-store and onlineAssisting with inventory management, including receiving, tagging, and organizing new merchandiseCoordinating e-commerce activity: uploading products, tracking online orders, updating inventory and promotionsDelivering exceptional customer service in person, over the phone, and via digital platformsHelping to maintain a clean, organized, and visually appealing retail environmentParticipating in special events, pop-ups, and seasonal retail campaignsProviding administrative and logistical support to the Merchandise ManagerWhat You Bring:1–2 years of retail experience, preferably in automotive, lifestyle, or automotive accessoriesE-commerce platform experienceA customer-first mindset with a strong understanding of retail service standardsExperience working in a fast-paced, high-volume environmentPassion for the Harley-Davidson brand and lifestyle is a major plusStrong organizational skills and attention to detailA team player attitude with a willingness to jump in wherever neededPerks & Benefits:Competitive compensationOpportunities for career growth within Pfaff and the broader Lithia networkEmployee pricing and discountsA chance to work with an iconic brand and a passionate community
