Treasury Solutions Specialist
Royal Bank of Canada View all jobs
- Vancouver, BC
- Permanent
- Full-time
- Put clients first. Excel in responding to requests quickly and reliably and ensure smooth operation of banking products and services.
- Deliver financial and business “In Sight” advice through a differentiated value proposition. Present solutions that clearly articulate the benefits and advantages to the client. Help the client to understand alternatives, navigate and implement proposed solutions. Identify opportunities and refer clients to RBC partners to meet the client’s broader advice needs.
- Help the client with new or emerging issues that will impact their business by providing the client with unique, valuable insights on the client’s industry, business or market.
- Understand the client’s financial situation, leverage insight from RBC colleagues to ensure respect for client’s time and demonstrate interest in the client’s business as part of your pre-contact planning review for all client calls/meetings.
- Take responsibility of client problems at first point of contact engaging appropriate partners to effectively resolve the problems.
- Subscribe to a professional service standard for responding to clients and colleagues, returning voice mail and email and use business etiquette in your communications, including outbound voicemail message, and electronic correspondence.
- As part of the CFS Relationship Team, works with colleagues to execute a coordinated client contact strategy
- Great collaboration skills
- 2+ years of business and commercial banking experience in a financial services environment including knowledge of investment and current account operations, analyzing, presenting, negotiating and closing deals (Cash Management referral experience preferred).
- Solid understanding of financial products & services (including web-based product delivery channels).
- The incumbent will be working remotely from the reporting officer and so a strong entrepreneurial spirit is a prerequisite.
- Strong client focus and the ability to incorporate sales disciplines into day-to-day activities.
- Excellent verbal communication skills; notably the ability to illustrate with words the impact of the recommended solutions on the client’s business operation(s) relationships.
- Willingness to learn new skills while building partnerships with stakeholders and fostering teamwork.
- Proven ability to prioritize and adapt to a fast-paced environment as this is an intense high volume transaction sales role requiring above average organizational skills and a proven capacity for coping with incoming and ongoing call/email volumes.
- Working knowledge of software applications, including Microsoft Word, Excel, and PowerPoint.
- Achievement Motivation.
- Identifying Business Opportunities.
- Teamwork and Co-operation.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work