Onboarding Engineer (Cloud & Backup Solutions)

Opti9 Technologies

  • Ottawa, ON
  • Permanent
  • Full-time
  • 28 days ago
  • Apply easily
Is this you? Are you a technically skilled IT professional with a strong background in cloud technologies, backup solutions, and business continuity? Do you have hands-on experience successfully deploying backup and disaster recovery solutions? Are you comfortable collaborating with highly technical, cross-functional teams? If you thrive in dynamic environments and take pride in delivering solutions that make a real impact—this role is for you!Who are we? Glad you asked! Opti9 is a trusted cloud solutions provider committed to delivering industry-leading, tailored solutions that meet the unique needs of businesses across a wide range of industries. We are a premier Veeam partner, as well as an AWS Premier Consulting Partner and Certified Solution Provider. Our expertise includes managed cloud, backup and replication, disaster recovery, security, and Microsoft 365 solutions. In the public cloud space, we specialize in migration, optimization, transformation, and cloud-first application consulting.What sets us apart? A fun, casual, and collaborative culture that embraces fresh ideas, innovation, and a strong customer-first mindset. At Opti9, we work hard, support each other, and never shy away from a challenge. We believe in balancing results with a positive team spirit—and we’re always on the lookout for authentic, accountable individuals who are ready to grow with us and make an impact.What will you do? You’ll onboard new and existing clients, delivering cloud-based solutions that support their business continuity goals. You’ll plan and lead client-facing projects that address critical IT resilience and cloud infrastructure needs. This is a hands-on role, focused on executing project tasks efficiently while providing a high-touch, customer-centric experience throughout the deployment process.What are the details?Primary Responsibilities:Leading end-to-end deployment of Veeam solutions, including Backup & Replication, Veeam for Microsoft 365, Veeam Backup for Azure, and othersConfiguring virtualized infrastructure such as Domain Controllers, Remote Desktop Servers, Virtual Firewalls, and moreProvision and configure Microsoft 365 environments, including license provisioning and user account creationCoordinate with Sales and Account Management to fulfill client requests promptly and according to documented proceduresManage multiple onboarding projects simultaneously, balancing competing priorities and meeting aggressive delivery timelinesIdentify and communicate project risks and deviations from scope, proposing actionable solutions when neededTroubleshoot and resolve deployment challenges, coordinating with internal and external stakeholders to maintain momentumDeliver clear, concise, and professional communication across all project phasesWhat do you know?Basic Qualifications:3–5 years of combined experience in backup and business continuity, cloud technologies, or a technical role such as technician, system administrator, support engineer, or helpdesk specialist—ideally with exposure to SaaS, IaaS, DRaaS, and BaaS environmentsHands-on experience with Veeam products, especially Veeam Backup & ReplicationStrong understanding of core IT infrastructure, including virtualization, networking, backup/recovery, and both Microsoft and Linux-based systemsFamiliarity with public cloud platforms such as AWS or Azure is a plusExperience with work management or ticketing systems such as Zendesk, Salesforce, or other CRM platformsFamiliarity with common virtualization platforms, including VMware, Hyper-V, and NutanixExcellent problem-solving abilities and organizational skills, with a strong focus on time management and attention to detailProven ability to self-manage projects and deliver results independently from initiation through completionProficient in status reporting—able to communicate project health, risks, and issues clearly, along with actionable mitigation plansStrong written and verbal communication skills, with the ability to tailor messaging to both technical and non-technical audiencesComfortable engaging with external clients at both technical and executive levelsPrevious hands-on experience in roles related to DRaaS, BaaS, IaaS, SaaS, network engineering, or cloud administrationPreferred Qualifications:Professional certifications in relevant technologies (e.g., Veeam, Microsoft, Fortinet, Cisco, CompTIA)Experience managing full project lifecycleAWS or Azure certificationsWhat do you get from us?At Opti9, we believe work should be more than just a job—it should be a place where you feel valued, supported, and excited to grow. When you join our team, here’s what you can expect:Flexible Work Options – Enjoy the flexibility of a hybrid schedule with a mix of remote and in-office workPaid Time Off – Generous PTO and paid holidays so you can recharge, take care of what matters, and bring your best self to workHealth & Dental Coverage – Comprehensive insurance plans to keep you and your family healthy including EAP benefitsWellness Reimbursement – An annual benefit to support your physical and mental well-being, covering a wide range of health-related expensesRetirement Plan with Company Match – Invest in your future with our matched retirement savings programCasual, Supportive Culture – We keep things laid-back but focused, with a strong emphasis on teamwork and accountabilityRecognition & Rewards – We celebrate wins and recognize contributions with regular programs that highlight your impactProfessional Development – Access learning opportunities, training programs and support for certifications to help you grow your careerGive Back Together – Participate in group volunteer opportunities and community initiatives that align with our valuesA Place You’ll Want to Be – We’re building a team of great people doing meaningful work—and we have fun doing itOpti9 provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other legally protected characteristic.Powered by JazzHR

Opti9 Technologies